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2026 Ottawa Floods

On July 1, 2026, the City of Ottawa experienced intense rainfall over a short period of time, along with high winds. This impacted families and communities across the city.

We are working closely with the City of Ottawa, provincial and federal governments, as well as community partners to support residents impacted by the flooding following the extreme weather event on July 1.

With a presence at the City of Ottawa’s information hubs, our volunteers have distributed clean up kits, teddy bears as well as information and resources to help those affected residents navigate flood damage, insurance, and available support.

Find out more:

Available recovery support

We are offering personalized recovery support for individuals and families who were impacted by the flooding. 

Our Case Management teams will work directly with you to discuss your unique needs. They can help you with your recovery and with accessing available support and providing advice on topics including:

  • Planning for your return home 
  • Understanding insurance 
  • Understanding community resources 
  • Understanding available information to help you make decisions and plan your next steps
  • Guidance from insurance and construction experts
  • Information and referrals on community resources and services

Location: Ben Franklin Place, 101 Centrepointe Drive, Nepean.

Walk-ins welcome, appointments are encouraged.

Hours of operation:

Monday to Friday from 9:00 a.m. to 5:00 p.m. Eastern Time.

  • Closed holidays and weekends.

Please note: We are located on the second floor of Ben Franklin Place. Signage will be available on-site to help direct you. .


To book an appointment, or to reach out to our teams, you can email us at NavigationSupportON@redcross.ca or call us at 1-800-863-6582 and leave a message. Calls and emails will be returned within two business days.

If you have questions about insurance or about repairing or rebuilding your home after the floods, we can help. To make an appointment with a specialist who has expertise in insurance or construction, email NavigationSupportON@redcross.ca or call us at 1-800-863-6582 and leave a message.

Please note our specialists with expertise in insurance or construction are available by virtual appointment only.
More information on the City of Ottawa’s resources and other services that may be offered to residents is available online.

Helpful resources

Review the step-by-step Canadian Red Cross Guide to Flood Recovery for information on what to do when you return home after flooding.

Home Inventory Checklist: A list of your home inventory which is helpful both for insurance and other assistance programs. In the case of an insurance claim, an insurance provider would use a similar form to assess the cost to repair or replace lost or damaged items. These items are referred to as home contents.
Top 10 tips for working with contractors: if you are a homeowner, these tips will help you understand your role, ask the right questions, and protect your interests throughout the process of building or repairing your home. 

Emergencies affect our wellbeing and mental health, disrupting our routines and access to social support. Individuals, families, and communities can be impacted with little warning and recovery can seem overwhelming. Review the guides below and reach out for help and support for yourself and your loved ones.

During a crisis, you may feel overwhelmed or find it difficult to get through the day. Many people experience this. Help is available. If you are feeling overwhelmed, contact your local health facility or a local crisis support line.

For immediate assistance anywhere in Canada, call the Suicide Crisis Helpline at 9-8-8.

People in Canada wishing to help are encouraged to make a donation to the Canadian Red Cross 2026 Ottawa Floods Appeal.

Donate Now

Donations to the Canadian Red Cross will be used to provide assistance to those impacted by the flooding in and around the Ottawa area with immediate and ongoing relief, recovery, and resilience efforts in response to the floods, as well as community preparedness and risk reduction for future all-hazard disaster events within Ottawa and the surrounding area. Funds will also be used to support mobilization of response and community partners.

People who would like to make a donation to the 2026 Ottawa Floods Appeal can do so online or by calling 1-800-418-1111.

FRAUD ALERT: Unfortunately, there are some people who may try to take advantage of those impacted by tragic events through fraudulent tactics. To protect yourself from fraud, it's important to understand the steps involved in receiving financial support from the Canadian Red Cross.

The Canadian Red Cross communicates only via email, phone, or in person and would never send a link through a text message for a person to click on to receive funds. We will never ask for your social insurance number, bank account information or credit card number during your registration or to receive assistance.  The Canadian Red Cross encourages people to stay informed from credible sources, such as the Government of Canada’s website for fraud prevention tips. If you suspect you have been a victim of fraudulent activity, please contact your local police authority.