Contact Us

For donor inquiries
Phone: 1-800-418-1111
Email: WeCare@redcross.ca


National Office
National Office
400 Cooper Street, Suite 8000
Ottawa, Ontario
K2P 2H8

Phone: 1-613-740-1900
Fax: 1-613-740-1911


Donor Contact Centre Hours of Operation
Monday - Friday: 8:00 a.m. - 4:00 p.m.
Saturday - Sunday: Closed.


To reach our teams in Québec, please call 1-800-363-7305.

Committed to enhancing lives of the world's most vulnerable, the Canadian Red Cross offers humanitarian aid in Canada and around the world. First established in 1909, we are part of the largest global humanitarian network, the International Red Cross and Red Crescent Movement.

We are the leading humanitarian organization in Canada – and part of the largest humanitarian network in the world – the International Red Cross Red Crescent Movement.


Our mission

We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

The Canadian Red Cross has a long history of innovating and adapting to become whatever our country needs at that moment in time.


The Red Cross Emblem

No organization, except the Canadian Red Cross and the medical services of the armed forces, has the right to use the red cross emblem in Canada. To report misuse of the Red Cross emblem, please complete the Emblem Misuse Form.

The Canadian Red Cross is a leader in first aid education with over 80 years of experience and training 850,000 people annually. We focus on building confidence and skills to improve health outcomes. Our current programs provide injury prevention, harm reduction, wellness and safety education for youth and adults in a variety of disciplines.

Canadian Red Cross First Aid courses meet all federal/provincial/territorial worker safety and insurance boards (except Quebec), and the Canadian Standards Association (CSA) Standard Z1210-17 First Aid training for the workplace – Curriculum and quality management for training agencies.

To find a First Aid course in your area, visit our training course search page. For other inquiries, please visit our contact us site for useful links, popular questions and submit a request. Discover essential first aid tips and our free first aid app. More valuable advice and inspiring stories on the impact of our programs can be found on our blog.

Please note: If you are already registered for training, please contact the Training Partner with whom you have registered for questions about your training such as course date, time, location, rescheduling, canceling, and receipts.


Customized Group Safety Training Solutions

We offer safety training designed to help groups and workplaces comply with government regulations. Our group training options can be tailored to meet your organization's specific needs, guidelines, and budget.

If you need to train a group of 19 or more people, connect with us today to equip your team with personalized safety training.

For groups of 18 or fewer, please register with a local Training Partner here.

When you donate to the Canadian Red Cross, you’re making an impact where it’s needed most.

The generosity of our supporters and donors allows us to continue our humanitarian work in saving and changing lives. Learn more about how your contribution helps the urgent domestic and international support that we provide.

To learn more about Donors Rights, Face-to-Face Fundraising and our Telefundraising campaigns, please visit Information for Donors.

For donation inquiries such as updating donor contact information, receipt request, monthly gifts, solicitation preferences, etc., you can explore the FAQ section. If you have a specific request for information, you can submit it to our Donor Experience team.

The Canadian Red Cross relies on public donations, corporate partnerships, public grants, and program revenue. In times of disaster or conflict, the Red Cross may launch an appeal for cash donations to support relief work in that area. We also accept donations to support our on-going national and international programs. To make a donation today or learn other ways to donate, please visit our Ways to Donate page. You may also contact us by phone at 1-800-418-1111.

Thanks to our donors, we can carry out development programs such as the establishment of primary health care programs, water and sanitation projects, while increasing the resiliency of families and communities against future disaster or conflict situations.

No matter where or when, the Red Cross is almost always first on the scene of disaster. Local volunteers are on the ground in 191 countries ready to save lives at a moment’s notice.

Thanks to the generosity of our donors, in 2022-2023:

  • 260,000+ people in Canada were supported by the Red Cross after disasters, including wildfires, floods, and severe storms.
  • 12,000+ people in Canada trained in disaster preparedness training.
  • 291 Indigenous communities and organizations supported by our Indigenous Help Desk.
  • 457,000+ individuals were trained on opioid poisoning emergencies and 10,233 naloxone kits were distributed.
  • 1,206 participants in 37 Indigenous communities/organizations joined in the Indigenous Injury Prevention Safety Program. The program reached 23 new communities and two new provinces/territories.
  • 22,000+ relief items were sent from Canada as aid following the earthquakes in Türkiye and Syria.
  • $127+ million in financial contributions to global Red Cross Crescent efforts.

All of this work would not be possible without our 637,088 donors and partners – including 97,392 monthly supporters.

The Health Equipment Loan Program (HELP) provides health equipment to individuals recovering from illness or injury, empowering them to live with independence and dignity.

HELP is a volunteer-supported, community-based service made possible through the support of, provincial governments, health authorities, donations of used equipment, donor contributions, and the efforts of thousands of volunteers and professional staff.

Visit the HELP Donation Portal to learn more about how you can support this vital service.

Visit our provincial pages below to learn more about HELP in your community:

Learn more about Health Equipment Loan Programs.

When personal disasters strike, the Canadian Red Cross provides food, shelter, clothing, and essential supplies for up to 72 hours.

If you've been affected by a personal disaster, visit our emergency services page.

For immediate Emergency and Disaster Services in your local area, please visit our In Your Community page and select your province or territory.

The Canadian Red Cross also provides Emergency Preparedness and Recovery tips and guides for people living in Canada. For emergencies and disasters that most commonly affect people living in Canada (floods, home fires, landslides, wildfires and winter storms), specialized guides may be found in the Type of Emergencies page.

You may find current information on how Red Cross is helping in Canada and internationally on our Current Emergency Responses page.

Be part of a team that shares your passion.

We are part of a truly diverse and dedicated organization with one common goal: to help people in times of need. We are always looking for new talent with a wide range of skills to help us advance our humanitarian efforts.

Find a career with purpose. Our organization is made up of diverse and dedicated individuals who share one common goal: to help people in times of need.

Learn more about what guides us and view current opportunities on our Careers page.

Our volunteers come from all walks of life, bringing different skills and experiences to the Canadian Red Cross. From helping during emergencies and disasters, to sitting on committees and project teams, or providing customer services and office support. As a volunteer, you can make a big difference in your community.

Ready to make a positive difference in someone’s life and to create a better community? We’ll provide you with training and the support you need to make sure you have a rewarding experience.

Visit our Volunteer page to discover local volunteer opportunities for you.

Media

Learn more about the work we do by browsing our media resources, including news releases, a photo and video library, as well as journalist and social media resources.

Journalists, please see our media contacts.


Branch Information

To reach our teams in Québec, please call 1-800-363-7305.

National Office
400 Cooper Street, Suite 8000
Ottawa, Ontario
K2P 2H8
Phone: 1-613-740-1900
Fax: 1-613-740-1911

Hours of Operation
Monday - Friday: 8:00 a.m. - 4:00 p.m. Closed from 12:00 p.m. - 1:00 p.m.
Saturday - Sunday: Closed.