Contact Information | Canadian Red Cross

The Canadian Red Cross

Committed to enhancing lives of the world's most vulnerable, the Canadian Red Cross offers humanitarian aid in Canada and around the world. First established in 1909, we are part of the largest global humanitarian network, the International Red Cross and Red Crescent Movement.

First Aid Training

The Canadian Red Cross has been a leading provider of first aid training programs for more than 80 years. We also teach people in Canada practical first aid tips and offer a free first aid app for iOS and Android. Learn more about how to recognize, treat, and prevent injuries.

Donating to the Canadian Red Cross

When you donate to the Canadian Red Cross, you’re making an impact where it’s needed most. Learn more about how your generosity helps the urgent domestic and international support that we provide.

Health Equipment Loan Program (HELP)

The HELP program provides health equipment to individuals recovering from illness or injury, and empowers people to live with independence and dignity.

Disaster Relief and Recovery

When personal disasters strike, the Canadian Red Cross provides food, shelter, clothing, and essential supplies for up to 72 hours.


Join our Team

Be part of a team that shares your passion.

We are part of a truly diverse and dedicated organization with one common goal: to help people in times of need. We are always looking for new talent with a wide range of skills to help us advance our humanitarian efforts.



Our volunteers come from all walks of life, bringing different skills and experiences to the Canadian Red Cross. From helping during emergencies and disasters, to sitting on committees and project teams, or providing customer services and office support. As a volunteer, you can make a big difference in your community.


Learn more about the work we do by browsing our media resources, including news releases, a photo and video library, as well as journalist and social media resources.

Branch Information

Search for a local branch of the Canadian Red Cross by postal code or city, and learn more about the available programs and services near you.



The Canadian Red Cross

We are the leading humanitarian organization in Canada – and part of the largest humanitarian network in the world – the International Red Cross Red Crescent Movement.

Our mission
We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. 

The Canadian Red Cross has a long history of innovating and adapting to become whatever our country needs at that moment in time.

The Red Cross Emblem
No organization, except the Canadian Red Cross and the medical services of the armed forces, has the right to use the red cross emblem in Canada. To report misuse of the Red Cross emblem, please complete the Emblem Misuse Form.


First Aid Training

In Canada, we have been providing evidence-based first aid and CPR programs for 80 years and train more than 850,000 Canadians in first aid each year. Red Cross First Aid courses meet all federal/provincial/territorial worker safety and insurance boards (except Quebec), and the Canadian Standards Association (CSA) Standard Z1210-17 First Aid training for the workplace – Curriculum and quality management for training agencies. We also teach Canadians practical first aid tips and offer a free first aid app. For more first aid advice and stories that highlight the impact of our programs, visit our blog. 

To find a First Aid course in your area, visit our training course search page. For other inquiries, please visit our Help & Support centre. For general first aid questions, submit a request here.

Please note: If you are already registered for training, please contact the Training Partner with whom you have registered for questions about your training such as course date, time, location, rescheduling, canceling, and receipts.

Corporate and Group Training

We provide a full complement of First Aid and CPR training to help workplaces comply with both federal and provincial/territorial occupational health and safety legislation. We also offer corporate First Aid training and health and safety products to clients through our Major Account Solutions program. For more information about this program, visit our Major Account Solutions page.

To inquire about setting up small group first aid training at your workplace, visit our training search page to contact a Red Cross Training Partner in your area. If you have a larger group for training, please submit the sign-up form.


Opioid Harm Reduction

If you are interested in our Opioid Harm Reduction courses, visit our Opioid Harm Reduction page. 

Learn more about the Ontario Workplace Naloxone Program.


Donating to the Canadian Red Cross

The generosity of our supporters and donors allows us to continue our humanitarian work in saving and changing lives. Please visit Your Donation in Action to see your impact on our current and past emergency responses and to read our annual reports and strategy. 

To learn more about Donors Rights, Face-to-Face Fundraising and our Telefundraising campaigns, please visit Information for Donors.

For donation inquiries such as updating donor contact information, receipt request, monthly gifts, solicitation preferences, etc., you can explore the FAQ section. If you have a specific request for information, you can submit it to our Donor Experience team

The Canadian Red Cross relies on public donations, corporate partnerships, public grants, and program revenue. In times of disaster or conflict, the Red Cross may launch an appeal for cash donations to support relief work in that area. We also accept donations to support our on-going national and international programs. To make a donation today or learn other ways to donate, please visit our Ways to Donate page. You may also contact us by phone at 1-800-418-1111.

Thanks to our donors, we can carry out development programs such as the establishment of primary health care programs, water and sanitation projects, while increasing the resiliency of families and communities against future disaster or conflict situations.

No matter where or when, the Red Cross is almost always first on the scene of disaster. Local volunteers are on the ground in 191 countries ready to save lives at a moment’s notice.

Thanks to the generosity of our donors, in 2022-2023:
  • 260,000+ people in Canada were supported by the Red Cross after disasters, including wildfires, floods, and severe storms.
  • 12,000+ Canadians trained in disaster preparedness training.
  • 291 Indigenous communities and organizations supported by our Indigenous Help Desk.
  • 457,000+ individuals were trained on opioid poisoning emergencies and 10,233 naloxone kits were distributed.
  • 1,206 participants in 37 Indigenous communities/organizations joined in the Indigenous Injury Prevention Safety Program. The program reached 23 new communities and two new provinces/territories.
  • 22,000+ relief items were sent from Canada as aid following the earthquakes in Türkiye and Syria.
  • $127+ million in financial contributions to global Red Cross Crescent efforts.
All of this work would not be possible without our 637,088 donors and partners – including 97,392 monthly supporters.


Health Equipment Loan Program

The Health Equipment Loan Program (HELP) provides health equipment to individuals recovering from illness or injury, empowering them to live with independence and dignity. 

HELP is a volunteer-supported, community-based service made possible through the support of, provincial governments, health authorities, donations of used equipment, donor contributions, and the efforts of thousands of volunteers and professional staff. Canadian Red Cross Health Equipment Loan Programs operate in British Columbia, Alberta, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and Labrador, and Yukon

The Basic Health Equipment Loan Program

This program involves equipment needed for three months or less. It assists people recovering from injury, illness or mobility issues. It allows people to return home from hospital earlier and supports individuals in palliative care who wish to spend their final days in the comfort of their own home.

Community Health Equipment Services

The Canadian Red Cross operates several equipment programs including:
  • The Long Term Loans Program which provides home health and mobility equipment like wheelchairs and bathing aids to individuals with chronic but stable conditions in B.C.’s Lower Mainland for as long as the equipment is needed.   
  • The Bed Loan Program which provides loans of home-use electric hospital beds to eligible Atlantic Canadians for as long as needed. Bed delivery, pick up, and installation by a technician is provided in Nova Scotia and some parts of PEI,and Newfoundland and Labrador. In New Brunswick, eligible clients can pick up the units at a local service centre.
  • The Advanced Short Term Loans Program which augments the short-term loan program by providing delivery and technician installation of advanced equipment such as beds and lifts in British Columbia.
  • The HELP – Specialized Equipment Program which provides customized mobility aids and specialized mattresses to Nova Scotians residing in Long- Term Care facilities and to eligible seniors living in New Brunswick.
  • The HELP – Community Health Equipment Loans Program which provides three-month loans of home health and mobility equipment to residents of PEI, Nova Scotia, and Newfoundland and Labrador. For people in New Brunswick, the equipment can be borrowed for as long as needed.
Visit the HELP Donation Portal to learn more about how you can support this vital service.

Visit our provincial pages below to learn more about HELP in your community:

Disaster Relief and Recovery

When personal disasters strike, the Canadian Red Cross provides food, shelter, clothing, and essential supplies for up to 72 hours.

If you've been affected by a personal disaster, visit our emergency services page.

For immediate Emergency and Disaster Services in your local area, please visit our In Your Community page and select your province. 

The Canadian Red Cross also provides Emergency Preparedness and Recovery tips and guides for people living in Canada. For emergencies and disasters that most commonly affect people living in Canada (floods, home fires, landslides, wildfires and winter storms), specialized guides may be found in the Type of Emergencies page.

You may find current information on how Red Cross is helping in Canada and internationally on our Current Emergency Responses page. 


Join our Team

Find a career with purpose. Our organization is made up of diverse and dedicated individuals who share one common goal: to help people in times of need.

Learn more about what guides us and view current opportunities on our Careers page.



Ready to make a positive difference in someone’s life and to create a better community? We’ll provide you with training and the support you need to make sure you have a rewarding experience. 

Visit our Volunteer page to discover local volunteer opportunities for you. 



Journalists, please see our media contacts.


Branch Information

For branch contact information, please use the branch locator below.

To reach our teams in Québec, please call 1-800-363-7305.

National Office
400 Cooper Street, Suite 8000
Ottawa, Ontario
K2P 2H8
Tel: 1-613-740-1900
Fax: 1-613-740-1911

Hours of Operation
Monday - Friday: 8:00 a.m. - 4:00 p.m. ​Closed from 12:00 p.m. - 1:00 p.m.
Saturday - Sunday: Closed

Find Your Local Branch