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Personalized Recovery Support

The Canadian Red Cross is committed to supporting communities impacted by the 2023 Alberta Wildfires, both in their recovery from the event and in increasing their resilience to future events. 

Available recovery supports

This may include:

  • Support planning for your return home
  • Support understanding insurance
  • Support understanding community resources
  • Providing referrals to access mental health services
  • Support understanding available information to help you make decisions and plan your next steps.

Financial assistance may also be available. This assistance is to help you with your basic needs.

Personalized recovery support is available to those who:

  • Are a resident of Alberta and have a primary residence that is in a community that was under evacuation order or alert during the wildfires.
  • Are a homeowner, are a tenant or live in a community-owned home.
  • Have a primary residence that incurred major damage (damage that makes it unsafe to live in) or was destroyed by wildfires.

Note: A primary residence is where you live most of the time.

If the wildfires destroyed or caused major damage to your primary residence, this program can help. This support is available to homeowners, renters, or those who live in a community-owned home.

Note: Your primary residence is where you live most of the time.

Our case managers and experts can support you with:

  • Putting together a recovery plan.
  • Understanding insurance.
  • Understanding the steps to rebuild your home.
  • Understanding community resources.
  • Referrals and information to help you make decisions and plan your next steps.

Financial assistance

You may also be able to receive financial assistance to help with costs related to repairing or rebuilding your home. This could include:

  • Expenses related to professional services. For example, you may need to hire an engineer. Or you may need to consult with a financial or legal professional.
  • Expenses related to cleaning up your property or home.
  • Expenses related to cleaning up your property or home.
  • Expenses related to moving to a new location.
  • Expenses related to mental health and well-being support.
  • We can support you if you have insurance or if you do not have insurance.
  • We determine eligibility for financial assistance on a case-by-case basis.
  • We provide support and financial assistance for costs that your insurance or other assistance programs do not already cover.

Contact our team

To access this support, we ask that you please contact us at ABRecoverysupport@redcross.ca or by calling 1-833-966-4225 from Monday to Friday between 9 a.m. to 6:30 p.m. MT. We will follow up with you to set up an appointment with a case manager.

If you have questions about the Housing Repair and Reconstruction Program, please contact us at ABRecoverysupport@redcross.ca or by calling 1-833-966-4225 and leaving a message. We will get back to you within two business days.

Assistance is determined on a case-by-case basis and is not intended to duplicate insurance coverage or other assistance programs.

We are always trying to improve and serve you better.

If you want to share feedback on your experience with us, please email CRCfeedback4@redcross.ca. Please include as much detail as possible, such as your location and which emergency you have been impacted by. This information will help us to better respond to your email.

Your feedback is important to us. We will respond to your email as soon as possible.

Journalists and media outlets, please visit our Media Contacts page.

FRAUD ALERT: Unfortunately, there are some people who may try to take advantage of those impacted by a disaster through fraudulent tactics. To protect yourself from fraud, it's important to understand the steps involved in receiving funds from the Canadian Red Cross. 

The Canadian Red Cross communicates only via email, phone, or in person and would never send a link through a text message for a person to click on to receive funds. We will never ask for your social insurance number, bank account information or credit card number during your registration or to receive assistance.  The Canadian Red Cross encourages people to stay informed from credible sources, such as the Government of Canada’s website for fraud prevention tips. If you suspect you have been a victim of fraudulent activity, please contact your local police authority.