2021 British Columbia Floods and Extreme Weather

Floods washed away road

Photo: BC Ministry of Transportation and Infrastructure


Registration with Red Cross and eligibility for financial assistance
Red Cross presence in Lower Mainland
Additional ways the Canadian Red Cross is helping
British Columbia Emergency Support Services (ESS) and Reception Centres
Donate to the British Columbia Floods and Extreme Weather Appeal
For additional resources
 

Registration with Red Cross and eligibility for financial assistance

The Canadian Red Cross is providing one-time financial assistance to people evacuated from their primary households due to the flooding and extreme weather event that occurred across the province from November 14 to 16.
 
On behalf of the Province of British Columbia and thanks to the generosity of Canadians, the Canadian Red Cross will be distributing financial assistance to eligible affected households.
  • Eligible households that were evacuated from their primary homes due to the flooding and extreme weather that occurred from November 14 to 16 will receive a one-time payment of $2,000. This amount includes $1,000 from the province of British Columbia and $1,000 from the Canadian Red Cross.
Direct financial assistance helps people cover immediate needs related to their evacuation and re-entry, and allows people to make decisions on what is best for themselves and their families.

The first step to access this financial assistance is to register with the Canadian Red Cross online or by calling 1-800-863-6582, between the hours of 8 a.m. and 8 p.m. PST.
 

Register Now

To register, you will be asked basic information about you and your household, such as your name, date of birth, email address, and home address.
 
Please note:
You only need to register once for your household. Please do not register again if you have already registered with the Red Cross in-person, over the phone, or through this website. 

Registration with Red Cross ensures people are accounted for, can be contacted while away from home, and can also be reached with information about further Red Cross services and assistance that may become available to them during this time of need.
 

People who have already registered with British Columbia Emergency Support Services, or are staying with family and friends, are also encouraged to register with Red Cross.

Visit us in person

Those who are unable to complete their registration with Red Cross on the phone can also register in-person at the following locations.
 
  • If you are registering with the Canadian Red Cross or verifying your registration information, please ensure you bring:
    • Option A:
    • A valid Canadian Driver's license or provincially isued photo ID card reflecting the address of your primary residence before you were evacuated.  
    • Option B: 
    • An original copy of a valid passport (Canadian or other) OR a valid and original Canadian Citizenship card with photo OR a valid and original Canadian Permanent Resident card with photo OR a valid Indian Status card with photo; 
    • AND 
    • An original copy or email print-out of a utility bill, mortgage or bank statement issued within the last three months OR insurance statement issued within the last three months OR a property tax assessment, provincial or federal government mail (e.g., tax or benefits document) issued within the last year reflecting the address of your primary residence before you were evacuated.
The Fraser Valley Trade and Exhibition Centre (TRADEX) located at 1190 Cornell St. in Abbotsford
  • Open from 9 a.m. to 7 p.m. every day, with the last appointment starting at 6:45 p.m..
Chilliwack Secondary School, located at 46,261 Yale Rd, in Chilliwack
  • Open from 8:30 a.m. to 6 p.m. every day
The Cowichan Community Centre located at 2687 James St. in Duncan
  • Open November 26 from 1 p.m. to 6 p.m.
  • Open November 27 to 29 from 9 a.m. to 6 p.m.
The North Shore Community Centre located at 452 – 730 Cottonwood Avenue in Kamloops
  • Open from 9 a.m. to 4 p.m. every day.
Civic Centre located at 1950 Mamette Avenue in Merritt
  • Open November 27 from noon to 4 p.m.
  • Open after November 27 from 9 a.m. to 4 p.m. every day.
Princeton & District Community Skills Centre located at 206 Vermillion Avenue in Princeton  
  • Open from 8:30 a.m. to 3:30 p.m. every day.
People who were impacted by the floods and extreme weather can also register with the Canadian Red Cross by calling 1-800-863-6582, between the hours of 8 a.m. and 8 p.m. PST.
 

Additional ways the Canadian Red Cross is helping

The Canadian Red Cross continues to work closely with community leadership and all levels of government on how to best support people who have been evacuated from their homes due to flooding and extreme weather in British Columbia. Recent severe rainfall across the British Columbia southern coast and interior regions resulted in multiple flooding events, landslides, power outages, and other incidents.

Canadian Red Cross teams are:
  • providing emergency support services to people who have been forced to flee their homes due to flooding and extreme weather in British Columbia, on behalf of local authorities
  • providing cots, blankets, and clean-up kits to communities, upon request
  • ready to provide additional support to community leadership, as well as local and provincial authorities, to help meet the urgent and emerging needs of impacted communities

British Columbia Emergency Support Services (ESS) and Reception Centres

People impacted by the recent floods and extreme weather in British Columbia are encouraged to register with local authorities in their area to learn how to access Emergency Support Services.

Registration with ESS allows people to receive urgent assistance, helps reunite loved ones separated by disaster and allows people to receive important updates and services.

For more information on how to register with ESS and find the nearest reception centre, visit https://www.emergencyinfobc.gov.bc.ca/current-flooding-information-2/ or call 1-800-585-9559.
  The best way to support people impacted by the recent floods and extreme weather in British Columbia is through a financial donation.

Canadians wishing to help are encouraged to make a financial donation to the British Columbia Floods & Extreme Weather Appeal in one of the following ways: The Government of Canada and the Government of British Columbia will each match every dollar donated to the Canadian Red Cross 2021 British Columbia Floods & Extreme Weather Appeal which means that every $1 donated will become $3 to support those affected by the floods and extreme weather.


The Government of Canada and the Province of British Columbia will match all donations made by individuals and corporations between November 17 and December 26, 2021.

Donations will enable the Red Cross to carry out immediate and ongoing relief efforts, long-term recovery, resiliency, and risk reduction activities in and beyond the region at the individual and community levels.

severe flooding on a streetPhoto: BC Ministry of Transportation and Infrastructure


Additional Resources

Emergency Preparedness
For further tips and advice on what to do before, during and after floods, visit https://www.redcross.ca/how-we-help/emergencies-and-disasters-in-canada/types-of-emergencies/floods.
 
The Canadian Red Cross blog is another useful resource, including articles like this about the current B.C. floods.

Wellbeing and Coping with Crisis
Following an emergency or disaster, a person may experience a range of thoughts, feelings and behaviours that can be intense, confusing and frightening. These experiences trigger responses that can include physical, emotional and behavioural reactions.

There are many resources to help you, your family and your community. Learn more about Coping with Crisis, including ways that you can care for yourself and your loved ones during an emergency.

If you are concerned for the immediate safety or yourself or someone else, call a local crisis support line or 911 right away. Key local crisis lines are listed below and specialised crisis lines are services can also be found here.
 
  • 1-800-SUICIDE (1-800-784-2433): for individuals who are or know someone who is having thoughts of suicide. The service is available 24 hours a day, 7 days a week and in up to 140 languages. Operated in partnership with Crisis Intervention and Suicide Prevention Centre of B.C.
  • 310-Mental Health (310-6789 - no need to dial an area code):for individuals who would like emotional support, information and resources specific to mental health in British Columbia. The service is available 24 hours a day, 7 days a week and is toll-free anywhere in British Columbia (no need to dial an area code).
  • Kids Help Phone (1-800-668-6868 or text 686868): Kids Help Phone is Canada’s only 24/7 national service offering professional counselling, information, referrals and volunteer-led, text-based support for young people in English and French. Now, Indigenous people can connect with an Indigenous volunteer crisis responder, when available, by messaging FIRST NATIONS, INUIT or METIS to 686868 for young people and 741741 for adults or through Facebook