FAQs

What assistance is available for people impacted by BC Floods? 

  • Support to Individuals and Families - Red Cross case workers are meeting one-on-one with individuals and families in need. You can book a confidential appointment by calling the Red Cross at 1-800-863-6582, or in person at the new Red Cross Support Centre, now located at 7425 5th Street in Grand Forks.
  • Household Emergency Assistance Program (HEAP) – The Household Emergency Assistance Program is funded by the B.C. Government and administered by the Red Cross. The program has been extended to provide up to nine rounds of monthly financial assistance from July 2018 through March 2019. The Program assists eligible primary residence households in the Regional District of Kootenay Boundary that have extensive damage due to the spring flooding and are experiencing financial need. Starting in November eligible households will have to meet with a Canadian Red Cross caseworker to discuss their needs. Support is available for both lodging and food, with amounts determined each month, on a case-by-case basis.    
  • Support to Small Businesses – The application deadline for emergency financial assistance to eligible businesses with 50 employees or less, as well as not-for-profits was October 5, 2018. The Red Cross continues to process applications received before the deadline to ensure support reaches businesses in need.
  • Community Partnerships Program (CPP) - The Community Partnerships Program provides funding to support community-driven efforts that promote individual and community recovery from the 2018 floods. Red Cross continues to accept applications for this program. Funding is available to help in the following areas: Community strengthening; Safety & wellbeing; Indigenous programming; Disaster Risk Reduction. Visit www.redcross.ca/bcfloods/communitypartnerships for more information. 

Who is eligible for Household Emergency Assistance Program financial support? 

Household Emergency Assistance Program support may be available to households in the Regional District of Kootenay Boundary whose primary residence is extensively damaged due to the spring flooding. Assistance may be available for homeowners or tenants experiencing financial hardship, and needing support with housing or food, as they remain out of their homes. Any new individuals and families who present with flood related needs will be considered on a case-by-case basis. The Household Emergency Assistance Program is currently available only to flood-impacted communities in the Kootenay Boundary Regional District, including Grand Forks.

How do I access the household Emergency Assistance Program?

Starting in November eligible households will have to meet with a Canadian Red Cross caseworker to discuss their needs. To book an appointment, please call 1-800-863-6582 or come in person to the new Red Cross Support Centre location at 7425 5th Street in Grand Forks.

Where is the Red Cross Support Centre in Grand Forks? 

NEW ADDRESS
7425 5th Street
Grand Forks

Open: Monday – Friday, 10 a.m. - 5 p.m. (closed from 12 p.m. – 1 p.m.)
Closed: weekends and statutory holidays

Flood-impacted residents can book an appointment to discuss their needs and potential assistance with a Red Cross case worker at the Support Centre in Grand Forks. You can also find copies of the Preparing for and Coping with Emergencies and Disasters Guide at the Support Centre to help with your return home and recovery.

If you are a flood-impacted resident anywhere else in B.C. you can contact your local authority for more information on services in your area.

When is the Red Cross Call Centre open?

You can contact the Red Cross regarding BC floods by calling 1-800-863-6582 Monday to Friday from 9 a.m. to 5 p.m.

Who can apply for Community Partnership program funding?

Organizations with programming in communities affected by the BC floods, including:

  • Registered Charities
  • Not-for-profit organizations
  • Municipalities
  • Non-governemental organizations
  • Schools and school boards
  • Indigenous organizations
  • Faith-based organizations
  • Community groups

What types of projects may eligible for Community Partnerships Program funding?

Funding is available to help in the following areas:

  • Community strengthening initiatives that bring communities together
  • Safety & wellbeing support for community services that help individual wellbeing
  • Indigenous programming that supports the unique needs of communities
  • Disaster Risk Reduction activities to help prepare for future emergencies

Please email BCCommunityPartners@redcross.ca for initial guidance with your proposal before submitting an application. Additional questions about the program can also be sent to that email.

Personal information

We work to ensure the safety of your personal information at all times when providing emergency aid. Please be aware that we will never ask for your bank information, credit card number or social insurance number, neither online nor by phone, during the provision of emergency aid. Our call centre phone number will not appear on your caller ID as an international/US phone number. If you are ever unsure if it is the Red Cross calling you, please hang up and call our main number at: 1-800-863-6582.