Professional Standards & Quality Assurance (PSQA) Team Member

Volunteer opportunity conditions:   

• Location: This is a hybrid volunteer position that will involve virtual team meetings and onsite volunteer activation.

• Minimum age: 18 years and older.

• Minimum volunteer hours /period:  Successful applicants will carry the designation of Professional Standards & Quality Assurance Analyst for a period of three years (for a maximum of two terms).

• Specific requirements: Ability to travel across Canada and to successfully complete all initial and on-going PSQA education programs. Must be able to attend a minimum of 70% of all team meetings.

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. We are committed to having an accessible, diverse, inclusive, and barrier-free working environment. 

As part of our commitment to high-quality, impactful programming, we are looking for dedicated volunteers to join the Professional Standards & Quality Assurance (PSQA) Team. This is more than an observational role—it’s an opportunity to contribute to the continuous improvement of first aid training, uphold program integrity, and collaborate with a team of quality assurance professionals who share a passion for excellence.

As a volunteer in this role, you will: 

• Partner with Quality Management Officers to uphold program standards and explore best practices that enhance training effectiveness.
• Engage in Standards & Excellence Reviews, both scheduled and situational, to help identify opportunities to enhance training delivery and assess consistency.
• Capture key observations and insights, using team-developed reporting tools, to contribute to meaningful program assessments.
• Join ongoing professional development opportunities to expand your expertise.
• Review and interpret training data, helping to guide informed decisions that drive continuous program enhancement.
• Share your knowledge and experience with team members that foster a shared commitment for high-quality training and professional growth.
• Develop positive relationships with instructors, training partners, and Quality Management Officers to foster a culture of excellence in CRC’s First Aid Programs.

• Understanding of the Canadian Red Cross’ principles, policies, and mission.
• Knowledge of the Canadian Red Cross Prevention & Safety Programs.
• A passion for maintaining high standards in first aid training and program delivery.
• Strong analytical skills to assess training sessions and interpret data.
• Experience or knowledge in quality assurance processes and program evaluation.
• A keen eye for detailed note-taking and report writing.
• Proficiency in Microsoft products such as Word, Excel, PowerPoint, Teams, and Project.
• Excellent communication skills and the ability to collaborate in a team setting.
• The ability to maintain objectivity and professionalism when conducting reviews.

• Designation as a CRC Master Instructor Trainer, Instructor Trainer, or Instructor in CRC’s Prevention & Safety Programs.
• Experience with reviews, evaluations, or conflict resolution processes.
• Fluency in English, French, and Indigenous languages is considered an asset
• A background or training in education, evaluation, or compliance.

• Hands-on experience in program evaluation and quality assurance.
• The opportunity to travel and engage with diverse training environments across Canada.
• A collaborative and supportive network of professionals committed to training excellence.
• Professional development and leadership growth within a respected humanitarian organization.