Bed Loan Program Assistant
Region : Nova Scotia
Volunteer opportunity conditions :
- Location : Partially Virtual
- Regions or cities : Kentville and Truro
- Minimum age : 16 year or older
- Minimum volunteer hours/period : 3-4 hours a week on Thursdays 1:00pm to 4:30pm or Friday 8:30 to 12:00pm.
- Specific requirements : Must be comfortable using a computer.
The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. We are committed to having an accessible, diverse, inclusive, and barrier-free working environment.
The Bed Loan Program Team is looking for volunteers to be part of their mission. The program provides loans of home-use hospital beds to Nova Scotia residents with delivery, pick up and installation provided. The Bed Loan Program Assistant Volunteer provides administrative support like answering the phone and scheduling bed loans and delivery.
As a volunteer in this role, you will :
- Prepare client loan packages.
- Connect with clients verify referral requests, and work with bed loan technicians and clients to schedule the loaning and returning of hospital beds.
- Make delivery reminder calls to clients and provide general phone support.
- Ensure the integrity of data collection and recording of all call/client trackers and statistical information.
You bring these essential talents :
- Desire to provide exceptional customer service to Bed Loan Program clients.
- Excellent interpersonal skills, including working in a busy environment.
- Ability to empathize with client and client family concerns and to deliver service with compassion.
- Excellent telephone manner.
- An understanding and compassion for an aging population, including community resource knowledge and resourcing.
- Data entry experience is an asset.
- Good organization skills.
- Ability to work both independently, and to collaborate with others.
- Full training is provided, however volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset.
A satisfactory Enhanced Police Information Check or equivalent is mandatory for all personnel volunteering or working with the Red Cross.
Apply now