Friendly Calls Program Volunteer

Region: Across Canada

Do you want to make a difference?  

The Canadian Red Cross, a not for profit, humanitarian organization dedicated to helping people and communities in Canada and around the world in times of need, is currently seeking volunteers to join our Friendly Calls Program team.   

This is an opportunity to help individuals feel connected with their communities, assist in reducing the effects of loneliness and strengthen their resilience toward wellness and independence.  

You wish to apply? Please click HERE to sign up for a Virtual Open House designed to provide more in-depth information regarding volunteering with the Canadian Red Cross.
As a member of our Friendly Calls Program team, you will:  

  • Establish and maintain regular telephone contact with assigned program participants for the purpose of providing companionship and emotional support, and connections to community resources as required;  
  • Consult with Friendly Calls Coordinator or designate for contact with other health professionals and for referrals to other services;  
  • Keep detailed accurate records  
  • Escalate any concerns regarding assigned program participants to the coordinator/designate; and
  • participate in ongoing learning opportunities as required.  

You will enjoy:  

Culture:  an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality  

Opportunity:  to work with others, in an environment that promotes continuous learning, creativity and collaboration  

Meaningful Work: you and your team will provide friendly, wellness check-in calls to those who are experiencing loneliness and/or isolation.

Flexibility: in time commitment and location, allowing you to volunteer close to home, or across Canada, for a few hours each week     

Training & Development:  comprehensive orientation as well as ongoing training and development     

You bring many talents including these basics:  

  • Commitment - to the Fundamental Principles of the Red Cross Movement and the core competencies of team excellence, service excellence, accountability and results focused   
  • Customer Service Skills - dedicated to supporting those affected by loneliness and/or isolation, remain focussed and respond decisively.  
  • Language fluency - to deliver services in English and/or French; additional languages are an asset.  
  • Communication skills - attuned to supporting with active listening and the ability to explain and confirm understanding, express empathy.  
  • Attention to detail - completing forms and providing statistics.
  • Computer use – ability to enter data into a spreadsheet or database, email, as well as ability to access online training.  
  • Teamwork values - sharing information, helping team members, respectful of diversity, approachable, building relationships.   
  • Dependable and reliable   

Where and when you would volunteer:  

  • Depending on the province or territory, work is either performed from a remote home office or a Canadian Red Cross office during daytime hours. If within a Red Cross office, all National and Provincial Health Standards are followed during COVID-19, including PPE, social distancing, and regular hand hygiene practices as required.
  • Some evening and weekend opportunities may be available depending on the province or territory.
How to apply:  

Volunteering for this position can be done by those 18 and older.

This position will require a satisfactory Enhanced Police Information Check or equivalent.
Minimum commitment of 2 to 4 hours per week.

At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.  

The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applicants will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.  Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.  
You wish to apply? Please click HERE to sign up for a Virtual Open House designed to provide more in-depth information regarding volunteering with the Canadian Red Cross.