Friendly Calls Program Volunteer

Volunteer opportunity conditions :   

• Location : Depending on the province or territory, work is either performed from a remote home office or a Canadian Red Cross office during daytime hours.  
• Minimum age : 18 years and older
• Minimum volunteer hours/period : 2 to 4 hours per week
• Specific requirements : Enhanced Police Information Check 

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. We are committed to having an accessible, diverse, inclusive, and barrier-free working environment. 

The Friendly Calls Program team is looking for volunteers to be part of their mission. Because of our network of compassionate and warm Friendly Calls volunteers, thousands of Canadians looking for connection, can look forward to a friendly phone call and visit every week.


As a volunteer in this role, you will : 

• Establish and maintain regular telephone contact with assigned program participants for the purpose of providing companionship and emotional support, and connections to community resources as required.
• Consult with Friendly Calls Coordinator or designate for contact with other health professionals and for referrals to other services.   
• Keep detailed accurate records.
• Escalate any concerns regarding assigned program participants to the coordinator/designate; and participate in ongoing learning opportunities as required.   

You bring these essential talents : 

• Commitment - to the Fundamental Principles of the Red Cross Movement and the core competencies of team excellence, service excellence, accountability and results focused.  
• Customer Service Skills - dedicated to supporting those affected by loneliness and/or isolation, remain focussed and respond decisively.   
• Language fluency - to deliver services in English; additional languages are an asset.   
• Communication skills - attuned to supporting with active listening and the ability to explain and confirm understanding, express empathy.   
• Attention to detail - completing forms and providing statistics. 
• Computer use – ability to enter data into a spreadsheet or database, email, as well as ability to access online training.   
• Teamwork values - sharing information, helping team members, respectful of diversity, approachable, building relationships.    
• Dependable and reliable.