Friendly Calls Program Volunteer

Region: Across Canada (except Quebec & Ontario)

Volunteer opportunity conditions:   

  • Location: Depending on the province or territory, work is either performed from a remote home office or a Canadian Red Cross office during daytime hours.  
  • Minimum age: 18 years and older.  
  • Minimum volunteer hours /period: 2 to 4 hours per week, some evening and weekend opportunities may be available depending on the province or territory. 
  • Specific requirements: Enhanced Police Information Check 


You want to make a difference? Embrace the journey of the Canadian Red Cross (CRC) to support communities in needs.  

The Friendly Calls Program team is looking for volunteers to be part of their mission. Because of our network of compassionate and warm Friendly Calls volunteers, thousands of Canadians looking for connection, can look forward to a friendly phone call and visit every week.

As a volunteer in this role, you will: 

  • Establish and maintain regular telephone contact with assigned program participants for the purpose of providing companionship and emotional support, and connections to community resources as required;   
  • Consult with Friendly Calls Coordinator or designate for contact with other health professionals and for referrals to other services;   
  • Keep detailed accurate records   
  • Escalate any concerns regarding assigned program participants to the coordinator/designate; and participate in ongoing learning opportunities as required.   


You bring these essential talents: 

  • Commitment - to the Fundamental Principles of the Red Cross Movement and the core competencies of team excellence, service excellence, accountability and results focused    
  • Customer Service Skills - dedicated to supporting those affected by loneliness and/or isolation, remain focussed and respond decisively.   
  • Language fluency - to deliver services in English and/or French; additional languages are an asset.   
  • Communication skills - attuned to supporting with active listening and the ability to explain and confirm understanding, express empathy.   
  • Attention to detail - completing forms and providing statistics. 
  • Computer use – ability to enter data into a spreadsheet or database, email, as well as ability to access online training.   
  • Teamwork values - sharing information, helping team members, respectful of diversity, approachable, building relationships.    
  • Dependable and reliable

At the Canadian Red Cross, our volunteers are catalysts for hope, dedicated to embodying our core principles while collectively creating a transformative, life-changing impact in communities nationwide.   

By joining us as a volunteer, you will immerse yourself in a vibrant network of passionate individuals, fostering personal growth, gaining experience as well as an invaluable sense of purpose, and profound satisfaction of positively shaping lives across our diverse and resilient nation.  

We are devoted to cultivating an open, diverse, inclusive and barrier-free volunteering environment, ensuring that everyone can contribute and thrive in our community.  

At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel. A satisfactory Enhanced Police Information Check or equivalent is mandatory for all personnel volunteering or working with the CRC. 

Please register for the program here.