Client Services Volunteer - Health Equipment Loan Program

Region: Alberta, BC and Yukon, New Brunswick, Newfoundland and Labrador, Nova Scotia, and PEI

Volunteer opportunity conditions:   

  • Location: in-person 
  • Minimum age: 16 years and older.  
  • Minimum volunteer hours /period: The hours may vary but are generally three to four hours per week, either mornings or afternoons from Monday to Friday. Weekday evenings or Saturday shifts are available in some locations (in B.C. only).  
  • Work is performed in an office environment and is aligned to National and Provincial Health Standards as required during COVID-19. Personal protective equipment (PPE), physical distancing and regular hand hygiene practices are required. 
  • Specific requirements: Enhanced Police Information Check, full vaccination againt Covid-19.


You want to make a difference? Embrace the journey of the Canadian Red Cross (CRC) to support communities in needs.  

The Health Equipment Loan Program team is looking for volunteers to be part of their mission. Because of HELP volunteers, tens of thousands of Canadians who are recovering from surgery or illness are able to access health equipment that enhances mobility and independence, allowing them to recover from the comfort of their home.

As a volunteer in this role, you will: 

  • Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required 
  • Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients 
  • Ensure the integrity of data collection and recording of all call/ client trackers and statistical information 
  • Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions 
  • Contributes to a healthy and safe working environment 
  • Accept financial and equipment donations to the Canadian Red Cross, and issue tax and non-tax receipts as needed 


You bring these essential talents: 

  • Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients 
  • Excellent interpersonal skills, including working in a busy environment 
  • Ability to empathize with clients concerns to deliver service with compassion 
  • Data entry experience 
  • Excellent telephone manner with contact centre or multi-line phone system skills an asset 
  • Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing 
  • Experience working with a diverse population an asset 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment 
  • Strong organization skills 
  • Some lifting of equipment is required.  We recommend volunteers be capable of lifting up to 50lbs 
  • Full training is provided; however, volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset 
  • Ability to work independently and to collaborate in a team environment 

At the Canadian Red Cross, our volunteers are catalysts for hope, dedicated to embodying our core principles while collectively creating a transformative, life-changing impact in communities nationwide.   

By joining us as a volunteer, you will immerse yourself in a vibrant network of passionate individuals, fostering personal growth, gaining experience as well as an invaluable sense of purpose, and profound satisfaction of positively shaping lives across our diverse and resilient nation.  

We are devoted to cultivating an open, diverse, inclusive and barrier-free volunteering environment, ensuring that everyone can contribute and thrive in our community.  

Full vaccination against COVID-19 is mandatory for this role The Canadian Red Cross will adhere to its duty to accommodate pursuant to applicable human rights legislation for those that are unable to be fully vaccinated against COVID-19 for a reason related to a human right protected ground. 

Apply now