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    Electronic Funds Transfer for Alberta Fires Evacuees - FAQs

    1. I'm having trouble depositing this into my bank account.
      Please contact your financial institution with any technical questions. You can also contact http://interac.ca/en/about/contact-us.html?view=contactus for any questions regarding the deposit process with electronic fund transfers.
    2. What banks will accept RBC deposits? 
      Please contact Royal Bank of Canada for this information.
    3. What if I improperly enter my PIN? 
      If you improperly enter your PIN and are unsuccessful with accessing your electronic transfer of funds, please contact registration@redcross.ca . They will have to take your information and cancel the first electronic transfer of funds. They will then resend a new PIN, followed by a second email with a new link to access your electronic transfer of funds.
    4. What if I try to enter my PIN too many times and then the funds are no longer accessible?
      If you improperly enter your PIN and are unsuccessful with accessing your electronic transfer of funds, please contact registration@redcross.ca . They will have to take your information and cancel the first electronic transfer of funds. They will then resend a new PIN, followed by a second email with a new link to access your electronic transfer of funds. 
    5. What happens if I received the email for the electronic transfer of funds but do not have access to online banking?
      For those who have registered with the Red Cross and have already confirmed their registration details, but do not have access to online banking, please contact registration@redcross.ca  - the Canadian Red Cross will then follow up with you in the coming days to ensure you receive the financial assistance in an alternative way.  
    6. Do I have to accept the electronic funds transfer? Can I receive my financial assistance in another way?
      If you’ve been provided an electronic funds transfer and you have access to accept, we encourage you to do so, as this method will help to effectively and efficiently meet your needs. However, if you believe this is not the best option for you, please contact your local Red Cross office to discuss your options.
    7. How do I decline the electronic funds transfer? 
      Once you log in to your online bank account, you will have the option to decline the electronic transfer.
    8. Why am I getting $600 dollars? Or $300 per child?
      Please understand this initial support is still part of the emergency relief operation. As people return home and communities become accessible, we will look to reach the most vulnerable based on a case by case basis. This is identified through confidential personal assessments throughout the rebuilding and recovery process.
    9. You sent me the wrong amount of money – I have more children/adults than you gave me money for?
      Please submit a request to registration@redcross.ca to review your account profile if this is the case.
    10. What is the difference between the Red Cross assistance and the assistance I will receive from the government?
      The support being provided by the Red Cross is completely separate from the assistance being provided by the government of Alberta.
       
      Assistance is being provided by the Red Cross to all individuals and families who have registered with the Red Cross and confirmed their registration. The breakdown for financial assistance is as follows:

      $600 per adult
      $300 per child

      Please connect with the government of Alberta for more information on how they will be assisting those affected by the wildfires.
    11. Why am I receiving a PIN and no link?
      The first email only gives you a PIN, so please wait for a second email that will give you the link to the deposit. Please use the PIN from the first email to access the deposit. These second e-mail will arrive within the next 24 hours.
    12. Why can’t my bank help me? They are unable to access without a proper link on the email I received?
      The bank will be able to help you with your deposit once you receive TWO emails. The first email only gives you a PIN, so please wait for a second email that will give you the link to the deposit. Please use the PIN from the first email to access the deposit. This second e-mail will arrive within the next 24 hours.
    13. The pin I got didn't work. I contacted my bank and they redirected me to you?
      Please send an email to registrastion@redcross.ca . Our team will have to take your information and cancel the first electronic transfer of funds. We will then resend a new PIN, followed by a second email with a new link to access your electronic transfer of funds.
    14. What banks will accept Interac electronic transfer of funds (e-transfers)?
      Please take a look on the Interac website for more information. www.interac.ca