Tornado in Outaouais area

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Response highlights, as of September 2019

  • For details on the Red Cross response in Outaouais, see our reports : three months after and six months after the tornadoes
  • 1,050 residents helped in the three days following the disaster 
  • 527 people received financial support to help them recover
  • 2 emergency shelters and 1 emergency centre operated with the City of Gatineau
  • 1 recovery office still in operation
  • 2,432 first aid items distributed, including cleaning kits, personal care kits, blankets and teddy bears
  • 223 volunteers deployed
  • 2,258 people registered with the Red Cross
  • 5.8M in donations ($3M from the Government of Quebec)

If your household was affected by the tornadoes and you are registered with the Red Cross, you could be eligible for financial assistance.

For an overview of the financial assistance available to those affected by the tornadoes, please see below or consult this overview in PDF format.

To register or for more information, please contact us.

Please note have made the decision to officially close the Gatineau recovery office. For any questions related to the 2017 and 2019 flood recovery program as well as for the 2018 tornadoes in Outaouais, you're invite to get in touch with a Red Corss call center agent by calling 1-800-863-6582, Monday to Friday from 8:30 am to 4:30 pm (except on public holidays).  

Overview of direct financial assistance 


This financial assistance is available to homeowners and tenants:

  • who have registered with the Red Cross;
  • whose principal residence has been destroyed or rendered uninhabitable as a result of major damage and is located in a disaster area, according to a list provided by the authorities; and
  • who need financial assistance as a result of being unable to return to their home.
 Those who are not insured may be eligible for:
  • direct financial assistance: $600 for households of 1 to 3 people and $800 for households of 4 or more people.
  • assistance for the replacement of furniture and household items, the amount of which will be determined depending on the size of each household.
Those who are not insured or insured may be eligible for: 
  • assistance of up to $200 per month for tenants to reduce the gap between the cost of lost or temporarily uninhabitable rent and the cost of new housing.
  • assistance of up to $150 per month to pay utility costs to reduce the gap between old and new bills.
  • exceptional humanitarian assistance of up to $1,000 to address specific or ad hoc needs that, if unmet, could affect the recovery of beneficiaries.
Those who are insured may be eligible for: 
  • assistance for costs related to the home insurance deductible: $500 for tenants and $1,500 for homeowners. 

Financial assistance will be provided in the form of electronic funds transfers or prepaid cards to homeowners or tenants, depending on the type of assistance.

Other tips: 

  • Ask for help from other organizations for additional clothing, food or other needs.
  • ​See a healthcare worker if you are struggling to cope with the situation.
  • For re-entry plans and the latest safety information from the City of Gatineau, sign up for free email or text message alerts, check for updates online, on Facebook or on Twitter.
  • If you are concerned about your health or safety, call 911. 

If you would like to make a donation to support families affected by the tornadoes:

You can contribute to the Ottawa-Gatineau Tornado Appeal – Gatineau Area online or by phone at 1-800-418-1111.

First Aid and CPR courses in your area

Interested in taking a Red Cross First Aid or CPR course? Find a course in your community or online.

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