Red Cross services in response to Coronavirus, COVID-19 in Quebec


In the context of COVID-19, the Canadian Red Cross is adapting its practices to continue responding to emergencies and to support the various levels of government as part of their response to the pandemic.

In Quebec, the Red Cross has been mobilized to support the government’s efforts to mitigate the negative impact of this pandemic while complying with public health guidelines to ensure the safety of its volunteers, of its staff and of the people receiving assistance.

Here’s an overview of how the Red Cross is supporting people during this challenging time:

Supporting seniors’ residences

To support the Quebec government and pursue its mission of mobilizing the power of humanity to help the most vulnerable, the Red Cross is deploying a humanitarian workforce in seniors’ residences identified by the health network.
  • Trained teams are working with local authorities and public health officials, as well as management and personnel at the residences. Red Cross teams are helping meet urgent needs, while the authorities and residences continue to stabilize and grow their permanent workforce. Those who wish to join the humanitarian workforce are invited to visit to get more information or to apply.

Adapting our emergency relief services

  • Opening a virtual emergency operations centre to ensure the continuity of emergency responses, with a focus on house fires.
  • Implementing an operational committee to adapt our practices so that we are ready to support cities and municipalities virtually in case of flooding.
  • Providing disaster relief services virtually, enabling us to protect both volunteers and beneficiaries.

Distributing food to homeless people

At the request of the City of Montreal, the Red Cross is distributing food to homeless individuals at various outdoor locations.

Completed mandates

The Red Cross also responded to a request from the City of Montreal and Ville-Marie borough in downtown Montreal to distribute food to homeless individuals, as well as coordinate temporary shelters to help prevent the spread of COVID-19.

Distribution of financial assistance

The Red Cross assisted the Quebec government in distributing $14.5 million to more than 13,000 people through the Temporary Aid for Workers Program.

For questions about the program, please contact the Ministry of Labour, Employment and Social Solidarity at 1-866-644-2251

Friendly calls

At the request of the Quebec government, the Red Cross made friendly calls to help break social isolation and make sure that people who were self-isolating had been referred to resources available to meet their needs.

Mobile hospital to support the Montreal West Island IUHSSC

The Canadian Red Cross provided equipment from its mobile hospital to assist Dorval, Lachine and LaSalle residents served by the Montreal West Island Integrated University Health and Social Services Centre (IUHSSC) in response to the COVID-19 pandemic.
The Canadian Red Cross’ mobile hospital equipment was used to assist the LaSalle Hospital. All clinical health services were delivered by IUHSSC personnel.

How you can help

The Canadian Red Cross is prepared and ready to support Canadians now during the COVID-19 pandemic and into the spring and summer as we anticipate floods, wildfires and other disasters that will affect families and communities.

The best way you can support our work is with a donation now to the Canadian Emergencies & COVID-19 Response Fund.

Additional resources