Red Cross services in response to Coronavirus, COVID-19 in Quebec

red cross workers distributing food in response to COVID-19

In the context of COVID-19, the Canadian Red Cross is adapting its practices to continue responding to emergencies and to support the various levels of government as part of their response to the pandemic.

In Quebec, the Red Cross has been mobilized to support the Government’s efforts to mitigate the negative impact of this pandemic while complying with public health guidelines to ensure the safety of its volunteers, of its staff and of the people receiving assistance.

Here’s an overview of how the Red Cross is supporting people during this challenging time:

Friendly calls

Emotional support, information and referrals to existing resources and friendly calls to people in self-isolation.

The Red Cross is making friendly calls to help break social isolation and make sure that people who are self-isolating and have been referred to the Red Cross by a healthcare system representative are aware of the resources available to meet their needs. This non-medical humanitarian service is provided as a complement to government services.
To register for the friendly call service, people in self-isolation can call at 1 800 863-6582.

Learn more about friendly calls

Distribution of financial assistance

The Red Cross has been assisting the government of Quebec with the distribution of $14.5 million to more than 13,000 eligible Quebec residents through the Temporary Aid for Workers Program.

Learn more about Temporary Aid for Workers Program

Food distribution to people in need

The Red Cross also responded to a request from the City of Montreal and Ville-Marie borough in downtown Montreal to distribute food to homeless individuals, as well as coordinate temporary shelters to help prevent the spread of COVID-19.

New measures implemented for the delivery of emergency relief services 

  • Opening a virtual emergency operations centre to ensure the continuity of emergency responses, with a focus on home-fires.
  • Implementation of an operational committee to adapt our practices and be ready to support cities and municipalities through virtual methods in case of flooding.
  • Disaster relief services provided virtually, enabling us to protect volunteers as well as beneficiaries.

Recruiting and training

  • At the request of the Montréal West Island Integrated University Health and Social Services Center (IUHSSC), Red Cross personnel are organizing and delivering personal protective equipment (PPE) and prevention of disease transmission training for people in the health network and those newly recruited who will help provide support in seniors' housing in the West Island of Montreal.
    • Members of the Red Cross Global Health Unit are also visiting long term care homes for seniors to conduct assessments and provide advice on infection prevention and control.
If you would like to help out in the West Island of Montreal within the CIUSSS, you're invited to register on their website:

Field Hospital to assist West Island IUHSSC

The Canadian Red Cross is providing components of its field hospital to assist those residing in the areas of Dorval, Lachine and LaSalle served by Montréal West Island IUHSSC, in response to the COVID-19 pandemic.

Components of the Canadian Red Cross emergency field hospital equipment are being used to support the LaSalle Hospital in response to the COVID-19 pandemic. All clinical health services will be provided by IUHSSC staff.

A team of six Red Cross technicians will assemble the field hospital and will dismantle it once the facilities are no longer required by IUHSSC.
  • The Canadian Red Cross emergency field hospital, along with a team of technical specialists are often sent internationally to assist with a full range of medical needs after a significant event.

How you can help

The Canadian Red Cross is prepared and ready to support Canadians now during the COVID-19 pandemic and into the spring and summer as we anticipate floods, wildfires and other disasters that will affect families and communities. The best way you can support our work is with a donation now to the Canadian Emergencies & COVID-19 Response Fund.

Additional resources