Donor Bill of Rights

To ensure that donors to the Canadian Red Cross Society have full confidence in the Society and its appeals, the following donors’ rights are recognized. All Donors have the following rights:

  1. To be clear about our mission and how The Canadian Red Cross Society intends to spend their donations
  2. To know that their donation will be used for the purpose for which it was given
  3. To trust that information about their donation will remain confidential to the Society to the extent provided by law
  4. To be assured that their donation will be banked promptly and spent within a reasonable time
  5. To receive appropriate thanks and recognition
  6. To receive, upon request, all published financial statements
  7. To know that complaints will be taken seriously, handled promptly and responses will be sent swiftly
  8. To seek accurate professional advice on tax efficient giving methods
  9. To receive prompt and accurate answers to questions
  10. To be provided with reports on the way that funds have been spent
  11. To be treated professionally and with respect during fund-raising campaigns
  12. To choose to be excluded from any future solicitations
  13. To expect that there is a fair and proper balance between the interests of donors and the aims and objectives of The Canadian Red Cross Society
  14. To know that there is no obligation to buy an incentive or to return it
  15. To know whether an individual soliciting funds is a volunteer, an employee, a hired solicitor or other
  16. To have the right to remain anonymous
  17. To know that donor names will never be sold
  18. To request that their name not be exchanged for fundraising purposes
  19. To have the right to escalate a complaint to The Canadian Red Cross Society’s Board of Directors and if still not satisfied to submit a complaint directly to the Canadian Centre for Philanthropy.

* Adapted from the Red Cross and Red Crescent Movement’s Donor Bill of Rights as approved at the 43rd Session of Executive Council, International Federation of Red Cross and Red Crescent Societies - ref CE/11/1.