First Contact Ontario

Established in 2001, the Canadian Red Cross First Contact Program provides an efficient and humanitarian approach to address the most pressing issues of refugee claimants and other categories of migrants. First Contact achieves these objectives by providing timely access to information on a variety of issues affecting individuals’ survival and well-being.

First Contact aims to:

  • Provide accurate information about emergency shelter, social services, legal and health services;
  • Walk through orientation and general information that includes a high-level review of the refugee determination process, Interim Federal Health, legal aid, the shelter system, social services, English classes, work permits and more;
  • Provide 24/7 telephone information and referral services, focused primarily on after-office-hours referrals for newly arriving refugee claimants.

Upcoming Events

To register for any session:
Call: 416-480-2500 or 1-866-902-4993, ext. 1, option 1
Monday - Friday, 8 am - 8 pm
Title of the session Date  Time  Location: 
Preparing for your Hearing Thursday 5th Dec 2019 2:00 – 4:00 pm Chinese Grace Baptist Church
20 Claremont St, Toronto, ON M6J 2M4
Refugee Claim/ First Steps Friday 13th Dec 2019  4:30 - 6:30 pm Red Cross, 557 Dixon Rd #122 Etobicoke, ON M9W 1A8
Click here to download the schedule as a PDF.


Etobicoke Satellite Branch
557 Dixon Road, Unit 122, Etobicoke, ON
(Dixon Road and Martin Grove Road)

Accessible by transit from:
Pearson Airport, Terminal 3 Arrivals: TTC Bus 52
Kipling Subway Station: TTC Bus 46

(see map below)

Walk-in service available

Monday through Friday (closed statutory holidays)
8 a.m. to 8 p.m.

For more information

Telephone: 416-480-2500 Ext. 1, then Option 1. 
24/7 Toll Free: 1-866-902-4993