First Contact Ontario

Established in 2001, the Canadian Red Cross First Contact Program provides an efficient and humanitarian approach to address the most pressing issues of refugee claimants and other categories of migrants. First Contact achieves these objectives by providing timely access to information on a variety of issues affecting individuals’ survival and well-being.

First Contact aims to:

  • Provide accurate information about emergency shelter, social services, legal and health services;
  • Walk through orientation and general information that includes a high-level review of the refugee determination process, Interim Federal Health, legal aid, the shelter system, social services, English classes, work permits and more;
  • Provide 24/7 telephone information and referral services, focused primarily on after-office-hours referrals for newly arriving refugee claimants.

Upcoming Events

To register for any session:
Email: firstcontactontario@redcross.ca
Call: 416-480-2500 or 1-866-902-4993, ext. 1, option 1
Monday - Friday, 8 am - 8 pm
 
Title of the session Date  Time  Location: 
Preparing for your Hearing (Residence Only) Thursday 9th January 2020 10:00 am – 12:00 pm Willowdale Welcome Centre
5800 Yonge St, Toronto, ON M2M 3T3
Preparing for your Hearing
(Open Registration)
Tuesday 14th January 2020  1:30 pm - 3:30 pm Chinese Grace Baptist Church
20 Claremont St, Toronto, ON M6J 2M4
Refugee Claim, Overview
(Residence Only)
Wednesday, 16th January 2020 1:30 pm -3:30 pm Willowdale Welcome Centre
5800 Yonge St, Toronto, ON M2M 3T3
Preparing for your Hearing
(Residence Only)
Wednesday, 22th January 2020 10:00 am - 12:00 pm Radisson Hotel
55 Hallcrown Pl, North York, ON M2J 4R1
Preparing for your Hearing
(Residence Only)
Thursday, 23th January 2020 1:30 pm -3:30 pm Willowdale Welcome Centre
5800 Yonge St, Toronto, ON M2M 3T3
Preparing for your Hearing
(Residence Only)
Wednesday, 29th January 2020 10:00 am -12:00 pm Toronto Plaza
1677 Wilson Ave., Toronto, ON M3L1A5
Preparing for your Hearing
(Residence Only)
Thursday, 30th January 2020 10:00 am - 12:00 pm Willowdale Welcome Centre
5800 Yonge St, Toronto, ON M2M 3T3
Preparing for your Hearing
(Residence Only)
Wednesday, 5th January 2020 1:30 pm - 3:30 pm Willowdale Welcome Centre
5800 Yonge St, Toronto, ON M2M 3T3
Preparing for your Hearing
(Open Registration)
Friday, 7th February 2020 3:00 pm – 5:00 pm Romero House
1558 Bloor St W, Toronto, ON M6P 1A4
Housing and Employment (Residence Only) Wednesday, 12th February 2020 10:00 am - 12:00 pm Willowdale Welcome Centre
5800 Yonge St, Toronto, ON M2M 3T3
Housing and Employment
(Open Registration)
Thursday, 13th February 2020 1:30 pm - 3:30 pm Chinese Grace Baptist Church
20 Claremont St, Toronto, ON M6J 2M4
Refugee Claim/ Overview Thursday, 20th February 2020 1:30 pm - 3:30 pm Willowdale Welcome Centre
5800 Yonge St, Toronto, ON M2M 3T3
Preparing for your Hearing
(Open Registration)
Friday, 21st February 2020 4:30 pm – 6:00 pm Red Cross/ First Contact
557 Dixon Rd, Etobicoke, ON M9W 6K1
Preparing for your Hearing
(Residence Only)
Wednesday, 26th February 2020 10:00 am - 12:00 pm Radisson Hotel
55 Hallcrown Pl, North York, ON M2J 4R1
Click here to download the schedule as a PDF.
 

Location

Etobicoke Satellite Branch
557 Dixon Road, Unit 122, Etobicoke, ON
(Dixon Road and Martin Grove Road)

Accessible by transit from:
Pearson Airport, Terminal 3 Arrivals: TTC Bus 52
Kipling Subway Station: TTC Bus 46

(see map below)

Walk-in service available

Monday through Friday (closed statutory holidays)
8 a.m. to 8 p.m.

For more information

Email: firstcontactontario@redcross.ca
Telephone: 416-480-2500 Ext. 1, then Option 1. 
24/7 Toll Free: 1-866-902-4993