First Contact Ontario

Established in 2001, the Canadian Red Cross First Contact Program provides an efficient and humanitarian approach to address the most pressing issues of refugee claimants and other categories of migrants. First Contact achieves these objectives by providing timely access to information on a variety of issues affecting individuals’ survival and well-being.

First Contact aims to:

  • Provide accurate information about emergency shelter, social services, legal and health services;
  • Walk through orientation and general information that includes a high-level review of the refugee determination process, Interim Federal Health, legal aid, the shelter system, social services, English classes, work permits and more;
  • Provide 24/7 telephone information and referral services, focused primarily on after-office-hours referrals for newly arriving refugee claimants.

Upcoming Events

Refugee Claim updates during COVID19 Outbreak
Thursday, 15th October 2020 at 1:30 p.m. (Registration Open)

To register please fill in the registration form below:


I Identify my gender as:* 

Which session you would like to attend? :*  
How many people will be attending with you? :*  

Were you previously a Client of Red Cross First Contact?:*  

Are you staying in a shelter? :*  



Office Hours: Monday to Friday
8:00 am to 4:00 pm (In-person by appointment only)
4:00pm to 8:00pm (virtual or by appointment)
COVID-19 health and safety screening in place.
Pre-screening and masks are required for entry.

Contact Us
Toll-Free: 1-866-902-4993
Phone: 416-480-2500 options 1 & 1


Etobicoke Satellite Branch
557 Dixon Road, Unit 122, Etobicoke, ON
(Dixon Road and Martin Grove Road)

Accessible by transit from:
Pearson Airport, Terminal 3 Arrivals: TTC Bus 52
Kipling Subway Station: TTC Bus 46

(see map below)