Red Cross Call Centre Opens for Recovery Assistance

Topics: Alberta, Emergencies and Disasters in Canada
Photo and Story by Kim Elizabeth Manning/American Red Cross | July 24, 2013

Red Cross Call Centre worker conducts a confidential telephone interview with an affected resident in Alberta.
For Albertans who have been impacted the flood, which stormed Calgary and the surrounding area a month ago, the Canadian Red Cross has been conducting confidental interviews based on their disaster-caused needs through its call centre. 
 
“I am so proud of the Red Cross volunteers and staff who worked tirelessly to make the call centre come together in just a few days,” said Judi Frank, Red Cross recovery manager, who oversees the call centre.  “Two teams of 20 people are located here in Calgary.  They split the 11-hour day in two shifts.”
 
As word of available assistance spreads, call volume has increased.  As a result, the Red Cross has been fielding calls from individuals and families in affected communities in Alberta. 
 
“The call center team is doing an incredible job assisting affected residents of Alberta on behalf of the Red Cross,” said Kelly Turner, a Red Cross volunteer from Sault Ste Marie, ON, serving as one of the call centre supervisors.  “Red Cross is all about helping our neighbours.  It’s going to be a long recovery for the people of this province.  I am honoured to be able to be part of the Red Cross helping people in time of need.”
 
If you have been significantly impacted by the Alberta Floods; lost your home or your home has been severely damaged; lost income as a result of the flooding; or are not covered by insurance, please contact the Red Cross Recovery Assistance Line for a confidential needs assessment at
1-866-696-6484.  The Assistance Line is open from 9 a.m. to 8 p.m. daily, Monday-Sunday.


To help with our efforts, please donate to the Alberta Floods fund.