Emergency and Disaster Services

In Quebec, the Red Cross is the public authorities’ main partner in providing services to people affected by a disaster. With over 890 municipal agreements and partnerships with various levels of government, the Red Cross is a key player in emergency response. It is also a trusted partner in Quebec’s Civil Security Emergency Response Reserve (Réserve d'intervention d'urgence en sécurité civile - RIUSC), enhancing intervention and coordination capacity in the face of major disasters. 

When disasters occur, first responders contact the Red Cross through a call centre to request support in assisting those affected by the disaster. An alert procedure enables the call centre to quickly mobilize the teams of volunteers who are closest to the disaster. The Red Cross provides the following services in case of a disaster or emergency: emergency shelter; reception and information; emergency food; emergency clothing; personal services; and family reunification services.

Teams of volunteers, trained for emergency response, are ready to be mobilized throughout Quebec at all times.

For more information, please call 1-800-363-7305.
If you have been affected by a personal disaster, such as a house fire, contact us, 1-877-362-2433.