See your recurring donation, the next billing date, and how it’s being charged.
Add a dedication in honour or in memory of someone special.
Change the amount of your donation, skip a payment, or update your payment information.
We’re enhancing our monthly donor experience by launching a secure online donor portal! As a monthly donor, you’ll have access to a personalized self-serve dashboard, where you can manage your recurring donations.
If you became a monthly donor without providing your email address please contact us at 1-800-418-1111 to update your account.
A look inside the donor portal:
A look inside the donor portal:
See your recurring donation, the next billing date, and how it’s being charged.
Add a dedication in honour or in memory of someone special.
Change the amount of your donation, skip a payment, or update your payment information.
Thank you for your generous monthly commitment
Your monthly gifts will continue to help us deliver critical aid to families in crisis – in Canada and around the world. Your ongoing support also ensures we’re ready to respond to disasters immediately, and that we stay ready for whatever comes next.
Have Questions?
This upgrade includes a new payment provider with secure industry-standard technology to keep your information secure. Unless we contact you explaining otherwise, your donation will continue as planned and no action is required..
Keep this secure login link handy and bookmark it for login. Use your email to sign in; there is no need to remember a password. Note: the donor portal will only recognize one individual’s name per email address. If there are multiple monthly donations using the same email address, the accounts will be merged. If you’re unable to login or experience any issues, you can email us at wecare@redcross.ca or call us at 1-800-418-1111.
The donor portal is a self-service online dashboard where you can manage your recurring monthly payments. You’ll be able to change your monthly donation amount, change the donation date, change payment information, pause your monthly plan, dedicate your donation, and more. You will still receive your consolidated annual tax receipt for all monthly donations in February by email or mail, but this will not be available in the donor portal. For any other questions, please email us at wecare@redcross.ca or call us at 1-800-418-1111.
We take security seriously, so our new donor portal software providers adhere to the highest security protocols and compliance standards, ensuring maximum protection for your information. We partner with Stripe, the industry's established payment provider trusted by some of the world's largest companies. You can rest knowing your information is safe.
A secure login link is a security feature that helps us protect your information and verify your identity. Just enter your email, and we’ll send you a link. By clicking that secure login link, you’ll automatically be signed in to your account. Secure login links expire in 24 hours.
Absolutely! Please note that you may notice a slight change to how your monthly charge appears on your credit card or bank statement. The charge should appear as “CRC 800 418 1111” or “CRC_DON_DONATION OTTAWA ON”. If you have any questions or concerns you can email us at wecare@redcross.ca or call us at 1-800-418-1111.
The bank mandate is a required communication as part of our transition to a new payment provider. Your monthly gift is secure and will continue to process as planned. No further action is required. The purpose of the bank mandate is to authorize the Canadian Red Cross to debit your bank account every month.
We are pleased to offer many payment methods with our new online donation platform. We currently accept credit cards, pre-authorized debit, PayPal, Google Pay and Apple Pay.
Of course. You can change, pause, or cancel your donation at any time in the donor portal by clicking the secure login link and following the instructions provided. You can also email us at wecare@redcross.ca or call us at 1-800-418-1111.
When you cover our transaction costs, you're covering both our processing and donation platform costs. You will receive a tax receipt for the full amount donated, including the transaction fees, and your donation will have a greater impact on our mission.
Reach out to us anytime by phone at 1-800-418-1111, or at wecare@redcross.ca.