Director General Ontario Operations (Toronto)

Posted: July 03, 2014

Region: Toronto ON.

Application deadline: July 31, 2014

The Canadian Red Cross Society (CRCS), a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Director General – Ontario Operations.
The Director General is a consultative and collaborative leader who works in partnership with the CEO and senior executives to ensure the organization maintains and strengthens its place as the leading humanitarian organization in Canada.  Overseeing a broad and complex operational unit the successful individual is an experienced leader with confidence in their role as a both a strategist and an implementer.  
As a member of the Society’s Executive Management Committee (EMC) the Director General  is accountable and responsible for supporting the Secretary General/CEO, the Board and executive colleagues in  developing and implementing the organization’s vision and strategy; delivering effective communication across functional and geographic boundaries; building and maintaining relationships with internal and external stakeholders  and ensuring geographic, program, financial, staff/volunteer and client/beneficiary impacts are all considered in planning and decision making. 

Key Responsibilities: 

  • Lead the implementation and growth of the Society’s programs and services, including but not limited to Disaster Management and Community Health within the matrix structure, ensuring coordination and communication across programs and regions and adherence to organizational standards and policies.
  • Build and maintain a strong team ensuring both the staff and volunteer structures maximize efficiency and effectiveness while ensuring people have the necessary tools, training and support to carry out their roles. 
  • Model the culture of “One Red Cross”, exhibiting behaviors and actions that build trust and collaboration throughout the CRCS.
  • Build and maintain effective relationships with government and external stakeholders
  • Work closely with fund raising team to develop and steward a portfolio of major donors and to expand and evolve the Society’s individual and corporate donor support in the province of Ontario.
  • Serve as a representative and spokesperson for the Society to policymakers, corporations, donors, news media, and volunteers, he/she will be expected to effectively communicate the Society’s strategic priorities and programs.
  • Develop and monitor operational budgets and plans supporting fiscal accountability, balancing short and long-term objectives. Where necessary develop and implement strategies to address gaps.
  • Work with the staff, volunteers and councils to monitor and anticipate community needs or changes in market conditions and trends that may impact the Society’s existing programs and services or identify emerging needs and opportunities.
  • Administer their operations in a way that provides transparency, engenders public trust in its financial stewardship, and enables the highest level of service to vulnerable people.
  • Work closely and collaboratively with other executive team members to build and support effective teams, maintain open communication and identify and develop talent
  • Contribute to the Society’s strategic and operational planning processes including:   consultation; communications to key stakeholders; monitoring of progress towards achieving success indicators; and the on-going crafting of the strategy through a continuous improvement process.  


Education and Experience: 

  • A minimum of 10 years progressive leadership experience; experience in the Community Health sector a definite asset.
  • Proven success in advancing operational priorities
  • Demonstrated competency and experience in leading a large, multi-location team managing staff and developing talent to ensure efficiency of the team.
  • Experience in leading organizational transformation projects
  • Demonstrated experience in operational planning, data-driven program evaluation, organizational management and program development
  • Experience with Canadian charitable or not -for -profit organizations as either staff or volunteer a definite asset

Formal Education and Certification: 

  • Post secondary degree in Business, Commerce or a related field or an appropriate combination of education and experience

Personal Attributes:

  • Collaborative leader, establishes rapport and credibility and builds strong relationships with all levels of internal and external partners including government, community leaders and donors, in a complex organizational structure;
  • Excellent interpersonal skills, tact and diplomacy and the ability to work with a variety of styles and to appreciate diversity;
  • Strong facilitation and communication skills to influence and build consensus across the organization.
  • The ability to communicate fluently in English and French is an asset.
  • Commitment to the Fundamental Principles of the Red Cross Movement.
  • Work-related travel and weekend meetings are a requirement of the job.

This position requires a successful Canadian criminal record check.  The Canadian Red Cross Society is an equal opportunity employer.

  • 35-hour work week, Monday to Friday
  • The majority of the work is performed in an office environment.
  • Occasional requirement to work overtime hours, often with short notice.
  • Domestic travel may be required.

Interested parties may submit their resumes, with details on how they meet the requirements for the work experience, quoting Competition Number 14-26, no later than, July 31, 2014
The Canadian Red Cross Society
170 Metcalfe Street, Ottawa ON K2P 2P2
While we appreciate all responses, only candidates under consideration will be contacted.  Please note that relocation funding is not available for this position