British Columbia Fires

BC Fires

Red Cross registration for those impacted by British Columbia Fires:

If you have been evacuated, please click here to register online or call the contact centre at 1-800-863-6582 to have an agent help you register.

Note:
If you have already registered with the Canadian Red Cross by phone, online or in person there is no need to re-register.
 
The registration form will ask for your basic information about you and your household such as name, date of birth, email address, and home address.
  How you can help 

Massive wildfires have triggered a province-wide state of emergency in British Columbia. Fast moving flames have forced thousands of people from their homes. Urgent support is needed for individuals and families evacuated from their communities.  

The Canadian Red Cross is supporting the B.C. government in providing relief for those affected and a British Columbia Fires Appeal has been opened for Canadians who wish to help those in need.

Volunteer with the BC Fires response.

How your donations will be used

Your generous donation to the B.C. Fires Appeal will help provide immediate relief such as cots, blankets, family reunification as well as financial assistance so individuals and families can get the food, clothing, shelter, and anything else that can help them recover from this tragedy.


A note on the BC Fires system error:

The Canadian Red Cross experienced a system error during a period of registration for the B.C. Fires. During this time, the Canadian Red Cross received several reports from beneficiaries stating that they could see registration fields populated with another evacuee’s information. This information may have included some, but likely not all, of the following –name/ address/ phone number/ date of birth/ email / gender/ emergency address/ and the names of other individuals registered in your residence.

This did not include any banking information.  The Canadian Red Cross does not collect any banking information as part of the registration process or during the provision of direct financial assistance.

While we only believe a small number of registrations were directly affected, we are reaching out in an abundance of caution to anyone who registered during the potentially affected timeframe.

The Canadian Red Cross takes the security of personal information extremely seriously. Following a thorough internal investigation, the following corrective measures have been taken:
 
  • Upon being alerted of the issue, the Canadian Red Cross shut down the registration portal and asked all evacuees to register using the call center.
  • The Canadian Red Cross quickly changed systems to better ensure the security of your personal information.
  • We have reviewed and updated our internal privacy procedures to ensure increased safety measures are in place moving forward.
  • The Canadian Red Cross is taking steps to notify the relevant privacy commissioner.
 
Only those who have registered during an affected timeframe, who we believe could be affected are being notified. If you do not hear from us it is because you have not been identified as a potentially affected registration.

If you have any questions about this matter, please feel free to contact the Office of the Privacy Officer directly at 1- 888-832-6585 or Privacy.Officer@redcross.ca.