The James family were one of many households in Ottawa impacted by the Great Ice Storm of 1998. They managed through the many chilly nights without power but realized they could have been more prepared. Debbie made the decision, when the time was right, to join the Canadian Red Cross. When learning how to be better prepared for disasters, she also trained to be a responder to help others.
On September 21, 2018, when tornadoes tore through the Ottawa/Gatineau region, Debbie had volunteered with the Red Cross for 13 years. In that time, she had responded to over 100 individual emergencies and supported Canadians impacted by large-scale disasters like the Alberta Floods and Fort McMurray Fires.