Information Services (IS) Tier 1 Volunteer

Posted: February 05, 2020

Region: Multiple locations across Canada; please refer to posting

Do you enjoy working with computers?  Setting them up and solving related problems?  Are you a friendly, outgoing person who enjoys helping people?  Are you interested in deploying to National Canadian Red Cross Society disaster responses?

The Canadian Red Cross Society (CRCS), a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking several Information Services (IS) Tier 1 Volunteers from across Canada for the IS Department.

The IS Tier 1 Volunteer can support IS Emergency Management or IS Operations, or both.

  • IS Emergency Management involves supporting IT Kits which are remote offices consisting of network equipment, several computers, and a printer, that are deployed during a disaster response.
  • IS Operations involves assisting the Operations Team with regular operations duties.

Key Responsibilities

IS Emergency Management

  • Maintain IT Kits.  Ensure all returned equipment is functioning properly.  Repair and/or replace defective or missing equipment and consumables.  Update equipment as required.  Inspect equipment quarterly. 
  • Maintain documentation.
  • Deployment.  Assist with setting up, operating, and taking down the IT Kit while on-site.  Assist users with related questions.
  • IS Operations
  • Assist IS Operations staff with tasks as necessary.
  • Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Test fixes to ensure problem has been adequately resolved.


The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

This position requires a satisfactory Canadian criminal record reference check.

Knowledge & Experience

  • Working knowledge of hardware and software, including:
    • Windows PCs.  Printers.  Wi-Fi gateways.  Network switches. 
    • Apple devices, iPhone, iPad.
    • Microsoft Office.
  • Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Solid written and verbal English-language skills
  • Knowledge of French is an asset.  (French is required in Quebec locations)
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Experience with the CRC as a paid or unpaid worker is a definite asset
Personal Attributes
  • Excellent customer service orientation.
  • Ability to present ideas in user-friendly language.
  • Strong analytical and problem-solving abilities.


  • IS Emergency Management volunteers will be placed on an availability list for assisting during CRC responses to small and larger scale disasters. While not an obligation of the position, availability to respond is a definite asset
  • IS Operations; 1 day per week for a minimum of 8 weeks or more.  (Work schedule is negotiable)

Working Conditions

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals
  • Much of the work is performed in an office environment
  • In time of disaster, the volunteer may be asked to perform work in an environment that has modified health and safety considerations
This position is available in all of the following locations:

       British Columbia -  Burnaby, Castlegar, Fort St John, Kelowna, Nanaimo, Prince George, Victoria
       Alberta - Calgary and Edmonton
       Saskatchewan - Prince Albert, Regina and Saskatoon
       Manitoba - Brandon, Thompson, The Pas and Winnipeg
       Ontario - Ottawa, Mississauga, Thunder Bay, Timmins
       Quebec - Montreal
       New Brunswick - Saint John
       Newfoundland - St. John's
       Nova Scotia - Dartmouth

Interested parties please APPLY HERE.

The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply, particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.