Health Equipment Loan Program - Client Services Volunteer

Posted: March 29, 2018

Region: Coastal/Vancouver Island, BC

Application deadline: January 31, 2020

Do you enjoy working with others and making a difference in your community? Are you a friendly, outgoing person who enjoys meeting new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?
 
The Canadian Red Cross Society, a non-profit humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program. Reporting to the Team Lead, this position provides frontline contact for in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment.  The Canadian Red Cross Health Equipment Loan Program is a short-term loan service which provides medical equipment (with medical referral) to people in need on a donation basis.
 
Key Responsibilities
  • Provides professional customer service and information to the public, both by telephone and in-person
  • Selects appropriate equipment to match health professional referral and completes minor adjustments to ensure appropriate fit for clients
  • Directs telephone enquiries to appropriate departments, programs or other agencies
  • Responds to enquiries regarding equipment returns, repairs and loan extensions and completes related documentation
  • Creates and maintains paper and/or computer records regarding clients, loans and returns
  • Liaises with Equipment Supply staff regarding equipment inventory needs
  • Requests and accepts financial and equipment donations in support of Canadian Red Cross programs and services and/or other Red Cross appeals
 
Qualifications                          
Education and Experience:
  • Excellent customer service skills
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Training in office administration and/or one year of work related experience, or an equivalent combination of education and experience.
  • Knowledge of medical equipment as asset
  • Ability to work independently and collaborate effectively with a team
  • Must be 18 years of age or will work under the supervision of an adult at all times

Due to the health regulations in B.C., this position requires a successful Canadian criminal record check and a satisfactory Vulnerable Sector Check through the B.C. Ministry of Justice.  Upon a successful interview, our Volunteer Resource Services (VRS) Team will provide the volunteer candidate with the necessary information needed to complete this requirement.
 

Working Conditions
  • We are seeking volunteers who can commit to a minimum of six months service
  • We are currently seeking volunteers available to fill one or more of the following shifts: Monday to Friday 8:30-12:00 , Monday to Friday 1:00-4:30 (note: some locations have evening and Saturday shifts available)
  • The majority of the work is performed in an office environment and/or warehouse space.
  
Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteers across the world.  The Canadian Red Cross Society is an equal opportunity employer.
 
Applications from across the province are welcome, currently specific recruitment is focused on the communities within the Coastal/Vancouver Island Region of BC, specifically: 
 
Campbell River, Duncan, Ladysmith, Nanaimo, Port Alberni, Port Hardy, Salt Spring Island, Sayward, Victoria, Powell River, Courtenay
 
Interested parties may submit their application via the Canadian Red Cross online application system found at the below link: