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Emergency response Team (ERT) Site Manager

Posted: January 02, 2020

Region: Across Canada

Do you want to make a difference in your community?

Join the world’s largest humanitarian network. The Canadian Red Cross, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking an Emergency Response Team (ERT) Site Manager Volunteer for the Emergency Management program.


What will you do

Working collaboratively as part of an experienced team of trained responders and supervisors, you will:
  • Play a key role in leading a team of supervisors, proving direction and coordination for the day to day management of site activities. You will be supported by the overall response team in the execution of your duties;
  • Oversee the delivery of all services on site such as shelter, food, clothing, registration of evacuees;
  • Conduct information sessions to gather information about what worked well and what can be improved during a response as well as lead coordination meetings;
  • Provide ongoing feedback, coaching and support to supervisors during a response;
  • Develop a site service delivery plan with the support of your team and the overall response team;
  • Assess human resource and material needs for your service area, ensuring they are met;
  • Liaise and coordinate with other agencies providing services on site;
  • Ensure services address assessed immediate, short and long-term client needs;
  • Contributes to a healthy and safe working environment;
  • Conduct planning, monitoring, evaluation and reporting activities;
  • Participate in communication and representation activities.   

What you bring and can further develop with the organization:

  • Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so clients understand the services available and how to obtain them;
  • Commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross: team excellence, service excellence, accountability and results focused;
  • Language – responders can deliver services as appropriate in English or French;
  • Communication skills – media interviews, clear, concise, confident, ability to influence others;
  • Leadership skills - give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to supervisors and responders, support team environment;
  • Project Management Skills – including budget - developing project charters, planning, scheduling, supply management, risk assessment, budgeting, change management, and project control;
  • Conflict Resolution Skills - active listening, mediation/negotiation, develop solutions and options with a win/win approach, appropriate assertiveness toward problem, managing emotions;  
  • Attention to detail - accuracy in completing necessary paperwork and giving information;
  • Teamwork - share information, respectful, approachable, build strong relationships within a team;
  • Dependability - Timely, takes initiative and ownership of work;
  • Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personally, stay positive, respond decisively.

You will stand out if you:

  • Completed a College Diploma and/or a minimum of 1-3 years experience supervising a team, in an emergency context is an asset but not required;
  • Demonstrate an understanding of the role of the Red Cross in disaster response, relief and recovery is an asset.

What we offer:

As an Emergency Management volunteer, you’ll help people to be better prepared, better connected to each other and more resilient when emergencies happen. The Red Cross will ensure you have training, ongoing support and access to other opportunities within the World’s largest humanitarian network.

Working conditions:

  • The majority of preparedness work is performed in community or in an office environment which is clean and comfortable;
  • The majority of the response work is performed in an environment which is moderately clean and comfortable;
  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). Information about these conditions are provided at the time of the request to deploy;
  • If working in a response site, health and safety considerations will be outlined prior to the assignment;
  • Able to work non-traditional hours (daytime, evenings and weekends), be on-call and respond to emergency/disaster related requests periodically;
  • Ability to respond in your local community and outside of your community periodically. ERT Responders may be asked to deploy to a large-scale response in Canada, as required and available, for 3 days or more;
  • Completion of online courses and in-person training as required upon selection and onboarding.

How to apply:

If you're aged eighteen years or older and have a genuine desire to assist vulnerable and displaced people before, during and after an emergency event, this role may be for you.

The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All volunteer applicants will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, nationality, disability, age, or any other characteristic protected by law. We welcome applications from all applicants particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification and share our values.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.
Tell us about yourself along with any skills and experience you can bring to Red Cross by completing an
online application. We thank you for applying!