Fort McMurray and Area Floods

Red Cross workers offer flood assistance in Alberta 2020
On April 26, 2020, the Regional Municipality of Wood Buffalo (RMWB) declared a State of Local Emergency (SOLE) due to high water levels and flooding along the Athabasca, Snye and Clearwater Rivers. More than 12,000 people have been evacuated.
In support of the Regional Municipality of Wood Buffalo (RMWB), the Canadian Red Cross is providing information, registration, referral services and helping with re-entry of residents affected by flooding in Fort McMurray and the surrounding area of Alberta.

If you have been affected by flooding

  • We encourage you to register with Red Cross by calling 1-800-863-6582. (Between 8 a.m. and 8 p.m. MT)
  • Registration ensures people are accounted for, can be contacted while away from home, and can be reached with information and assistance on further services that may be available during this time of need.
  • People who have already registered with the RMWB, are staying with family and  friends, or have travelled outside Fort McMurray are encouraged to also register with Red Cross.

Canadian Red Cross financial assistance for people impacted by flooding in Fort McMurray and Area

  • Starting Friday May 8, the Canadian Red Cross is providing $600 for every household in Fort McMurray and the surrounding area that was under a mandatory evacuation order due to recent flooding.
  • People who registered with the Canadian Red Cross, who were under mandatory evacuation from their primary residence in Fort McMurray and area due to the flooding, and have had their personal identification already validated, will receive one payment per household to help meet their re-entry needs.
  • In the coming days, electronic fund transfers will be sent to people who registered with the Red Cross and have been confirmed to have their primary home in a mandatory evacuation area.
  • If you registered and additional information is needed before funds can be sent, then you will receive a phone call from Red Cross to further validate your information or to provide details if you are unable to receive electronic bank transfers. In this phone call, you will receive further instructions.
  • Please be aware – If you are contacted by the Red Cross to validate your identification, the Red Cross representative can recite back your correct registration number. Unless the Red Cross is able to recite back your registration number, DO NOT give any personal information over the phone. If in doubt, you may also choose to hang up and phone back the Red Cross registration call centre at: 1-800-863-6582 (between 8 a.m. and 8 p.m. MT) to confirm that Red Cross is, in fact, calling you.

Information about the Red Cross HELP (Health Equipment Loan Program) in Fort McMurray:

  • The HELP Depot in downtown Fort McMurray on Manning Avenue is currently closed due to flooding.
  • For more information, please call HELP in Fort McMurray: 1-587- 340 - 4891.

Canadian Red Cross resources that could help you

Additional resources that could help you


How you can help

Canadians wishing to help are encouraged to make a financial donation to the Fort McMurray and Area Floods Fund or by calling 1-800-418-1111
The Canadian Red Cross is dedicated to supporting individuals, families and communities during the COVID-19 pandemic, as well as providing disaster relief and recovery to those in Canada or helping other vulnerable people through our domestic programs and services. Through partnerships with government agencies and widespread community partnerships, the Red Cross continues to adapt to emerging needs to assist the country’s most vulnerable as the crisis evolves.