Hurricane Dorian – Disaster Financial Assistance Program
Frequently Asked Questions

Why do I need to register?
Registration ensures that you will receive information on how to apply for PEI’s Disaster Financial Assistance (DFA) program. If you do not register before November 29, 2019, you will not be able to apply for DFA.
Registration also allows the Government of PEI and the Red Cross to understand the scope of the storm’s impact and number of applicants which ensures better quality of programming.
What do you mean by uninsurable losses? 
Only uninsurable losses are eligible for reimbursement under the DFA program.
“Uninsurable losses” are the costs  of repairing or replacing damage to contents (such as furniture, belongings, food spoilage, inventory and equipment), your property (home or business, land and detached structures) and the costs incurred from being displaced during any clean up, repair or reconstruction that were not reasonably insurable.
“Insurable losses” are losses that would have been covered by the typical insurance policy that was reasonably available to you prior to the event occurring.
If you had insurance at the time of the event, you will be required to provide a signed denial letter from your insurance company. A copy of the form can be found here.
If this is not possible or if you have questions, contact us at
What kind of information or documents will I need to submit as part of my application?
A complete list of acceptable documentation can be found here. Note the CRC may ask for more documentation when reviewing your application.
I am a home-based business, am I eligible to apply?
Yes, but you should register your home and your business separately if they both have damage or losses as a result of the storm.
What if I am a tenant and have damage from the storm?
Tenants may be eligible for assistance related to personal property damage and losses and are encourage to apply.
Who can I contact for additional support with the application process?
You can call the Red Cross Call Centre at 1-800-863-6582 or email us at
Where can I find additional information about hurricanes and flooding?
You can find more helpful tips and fact sheets on the Hurricane Dorian Information and Support page.

Why are the Provincial Disaster Financial Assistance application forms and related Red Cross website content only available in English?
In alignment with the needs of the impacted communities and individuals, all Provincial Disaster Financial Assistance materials and application forms are available in English only at this time. However, the Red Cross national call centre is providing information services in both English and French. If French is your primary language, and you require assistance completing the application forms, please contact us at 1-800-863-6582.