Summer Student Support Services - Client Services, HELP

Posted: May 15, 2020

Region: Kelowna, BC

Status: Casual

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a summer student for the Health Equipment Loan Program (HELP). Reporting to the Client Services Coordinator, the student will provide support to the Kelowna location in the areas of Customer Service and Volunteer support.

Key Responsibilities

  • Provide customer service and volunteer support to the Health Equipment Loan Program
  • Provide support to enhance the profile of the Canadian Red Cross in the community
  • Maintain quality control by ensuring Red Cross quality assurance standards are met
  • Assist with orientation and training of customer service volunteers
  • Provide support to other Red Cross programs as required


Education and Experience:

The minimum qualifications for this position include, grade 12 graduation, training in office procedures and customer service, minimum of one year work experience, or a combination of education and experience.

Applicants must also meet the criteria established by Service Canada funding, which includes:

  • must be between 15 and 30 years of age at the start of employment;
  • must have been registered as full-time students in the previous academic year and intend to return to school on a full-time basis in the next academic year;
  • must be a Canadian citizen, permanent resident or a person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act;
  • must be legally entitled to work in Canada in accordance with relevant provincial / territorial legislation and regulations.

Abilities and Skills:

  • Strong written and verbal communication skills in English
  • Strong organizational skills
  • Outstanding customer service skills
  • Excellent computer skills including data entry and database skills
  • Must be able to physically lift and carry 50 pounds
  • Valid BC Driver’s Licence


  • Switchboard experience
  • Experience working with volunteers, diverse populations, and/or in the not-for-profit sector
  • Fluency in a second language
  • Valid First Aid Certification
  • ​Familiarity with medical equipment
Working Conditions
  • 35-hour work week, Monday to Friday with the majority of the work performed in an office environment.
  • This position is subject to a satisfactory Vulnerable Sector Check.
To apply for this position, please click here.