Emergency Response Team (ERT) Responder, Isolation Hotel

Posted: November 23, 2020

Region: Richmond, BC

The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking an ERT Responder for our YVR Isolation Hotel.  

The Emergency Response Team (ERT) is activated for responses that exceed personal disaster assistance capacity. The incumbent of this position will be assigned to deliver specific services on site or by alternate means during a response, however, must know how to deliver all services at the ERT level and adapt when assignments change due to shifts in operational needs and priorities. 


Who you are:

  • Customer service is a priority for you – providing comfort and care, patience in dealing with upset clients, active listening to understand needs.
  • Your communication is clear and concise, you use verbal and non-verbal cues, active listening, and are clearly able to explain yourself and confirm understanding from client.
  • You work well within a team and are respectful, approachable and build strong relationships within a team.
  • You are calm during a crisis and don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability.
  • You have a strong attention to detail, ensuring accuracy in completing forms, giving information, completing necessary paperwork.


You will enjoy:


Culture: an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration.

Meaningful Work: you and your team will provide care and comfort services to travelers returning to Canada who are required to self-isolate.


In this role you will:

  • Assist in the set up, running and/or closing of a service within a reception and information centre, shelter site and/or commercial lodging operation, service centre or another site as directed by the Supervisor;
  • Conduct assessments to determine needs of beneficiaries as appropriate;
  • Provide appropriate services as assigned, based on CRC Standards and Guidelines;
  • Communicate and report on progress, as appropriate, to the assigned Supervisor;
  • Provide comfort to beneficiaries and provide referrals to partner agencies and other community groups as appropriate;
  • Contribute toward the establishment of safe & secure working environments and spaces supporting different populations and incorporating cultural considerations;
  • Work with Safety and Wellbeing (SWB) personnel on complex or urgent needs, referral mechanisms, and community-based support structures as required;
  • Support team cohesion and service delivery by mentoring less experienced volunteers on site as appropriate and as assigned;
  • Collaborate with support functions within an operation and assist support service personnel when and as needed;
  • Complete necessary written or electronic documentation and follows record keeping procedures according to CRC standards and processes;
  • Maintain timely and accurate data base records and responsible for filing program records as directed; 
  • Follow established procedures with accurate attention to detail;
  • Perform office administrative duties as required such as data entry and document scanning as required;
  • Punctually participate in and contribute to planned internal briefings/debriefings and meetings as requested through in-person, virtual and other means of participation.
  • Support the ERT Supervisor in planning and organizing services;
  • Contributes to a healthy and safe working environment;
  • Performs other duties, as required.


We’re looking for:

  • A degree or diploma in a social service or other relevant discipline is preferred but not required; 1-3 years experience in customer service, community development, or social services; or a suitable combination of education and experience. 
  • Experience in an emergency environment, and/or knowledge of Red Cross role in disaster response, relief and recovery, an asset.
  • This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC).
  • If driving for society business; a valid driver's license is required with a satisfactory drivers’ abstract.


Working Conditions

  • The majority of the response work is performed in an adapted response environment which is moderately clean and comfortable.
  • Able to work non-traditional hours (daytime, evenings and weekends), be on-call and respond to emergency/disaster related requests
  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
  • If working in a response site, health and safety considerations will be outlined prior to the assignment.

Shift Time

7:00 am - 2:45 pm Wednesday to Sunday 


To apply for this position, click here