Caseworker - Restoring Family Links

Posted: January 14, 2021

Region: Flexible in Canada

The Caseworker, Restoring Family Links (RFL) program provides assistance to family members who have lost contact with their loved ones as a result of war, migration, natural disasters or other humanitarian crises. The incumbent is involved in the case management of clients’ (beneficiaries) requests for assistance from the Restoring Family Links program. This entails initial intake and assessment through to final outcome. The incumbent is actively following-up with clients, providing a personalized service and is actively searching for missing/separated persons in order to locate family members while treating information confidentially.  The incumbent may be asked to deliver RFL services during a large-scale emergency response.
Term of 6 months

Who you are:

  • You are a self-starter and able to work in an environment with ambiguity
  • You are supportive, and productive team member
  • You have strong communication skills
  • You are solution oriented and proactive


You will enjoy:

  • Culture:  an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality
  • Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration
  • Meaningful Work:  you will be conducting searches for missing/separated persons using existing tools and resources and identifying new potential resources that support emergencies and effective response to the loss of family contact

In this role you will:

  • Lead interactions with beneficiaries of the RFL program through a case management approach ensuring data protection and confidentiality/integrity. 
  • Receive RFL requests (conduct interviews with clients) and establish priorities according to national standards.
  • Conduct searches for missing/separated persons using existing tools and resources and identifying new potential resources.
  • Ensure search activities for a request are actively pursued until all possible sources of information are exhausted.
  • Communicate with clients, understand needs, provide emotional support, and refer them to community resources for assistance where appropriate.
  • Perform administrative duties related to case management ensuring adequate and proper data collection, management, storage and analysis.
  • Contribute to a process for establishing program goals annually which are in alignment with RFL procedures and guidelines, with Movement’s RFL strategy, and Canadian Operations program framework, including EM Operations, related to the execution of the RFL program.
  • Contribute to raising the profile of RFL both with internal and external audiences, including the Emergency Management.
  • Support to domestic and international responses, in the event of major events, which may include short-term field assignments (domestically and internationally).


We’re looking for:

  • Bachelor’s degree in Social Work, International Relations or related field or an equivalent combination of education and experience.
  • Minimum 2 years’ experience of working with individuals from diverse cultures and backgrounds.
  • Experience in supervision, training and technical support of staff/volunteer is an asset.
  • Understanding of Red Cross Red Crescent Movement mandate in disasters is an asset.
  • Computer literacy including ability to work with databases and internet search engines is required.
  • Strong written and verbal communication skills in English and French.
  • Must be able to learn, understand, and apply new technologies and business process domains.
  • Organizational, analytical and planning skills.

Working Conditions:

  • The majority of the work is performed in a typical office environment, from a home office and can be a combination of work from home and within the Canadian Red Cross office.
  • Travel within Canada may be required.
  • The job may require working non-traditional hours and the performance of on-call duty during major disasters or mass arrivals in Canada, the United States or Mexico.
  • This position requires successful completion of Vulnerable Sector criminal record and professional reference checks

Click here to apply

The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.