Client Services

Posted: April 11, 2017

Region: Grande Prairie, AB

Application deadline: October 31, 2017

The Canadian Red Cross Society, a non-profit humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Health Equipment Loan Program (H.E.L.P.) Client Services volunteer.

This position reports to the Coordinator, Client Services. The H.E.L.P. Client Services volunteer provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes. 

Key Responsibilities
  • Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
  • Administrative support including record keeping, telephone follow-up, general office duties
  • Accepting and receipting of financial donations
  • Excellent interpersonal skills, including handling interactions with the generalpublic, clients and colleagues
  • Strong verbal and writtencommunications skills in English, including telephone etiquette
  • Ability to work independently and as part of an effective team
  • Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
  • Training in office administration and/or one year of work related experience, or an equivalent combination of education and experience
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Ability to lift and carry 50lbs
  • Current generic WHMIS certification, or willingness to take training
This position requires both a successful Canadian criminal record check and Vulnerable Sector criminal record check.

  • Fluency in a language other than English
  • General knowledge and understanding of health equipment
  • Strong computer skills; knowledge of Microsoft Outlook, and Excel
  • Standard First Aid certification
                Working Conditions
  • The majority of the work is performed in an office environment and/or warehouse space
  • The hours of work for this position may vary but are generally four hours per week, either mornings or afternoons from Monday to Friday. Weekday, evening, or Saturday shifts may be available in some locations.
  • Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service
Apply now to join our local Red Cross team and become a part of the world's largest humanitarian organization, and one of our 13 million volunteers across the world.
The Canadian Red Cross Society is an equal opportunity employer.
Interested parties may submit their application and résumé, quoting Posting ID GP-HELP-31/09/2017, no later than October 31st 2017 to:
Canadian Red Cross
While we appreciate all responses, only candidates under consideration will be contacted.  Please note that relocation funding is not available for this position
Volunteer application form