Client Services

Posted: April 05, 2017

Region: Red Deer, AB

Application deadline: October 31, 2017

The Canadian Red Cross Society, a non-profit humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Health Equipment Loan Program (H.E.L.P.) Client Services volunteer. Reporting to the Coordinator, Client Services, the H.E.L.P. Client Services volunteer provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment.
Key Responsibilities
  • Provides professional customer service and information to the public, both by telephone and in person
  • Selects appropriate equipment to match health professional referral and completes minor adjustments to ensure appropriate fit for clients
  • Ensures all clients receive written instructions for each piece of equipment and responds to client enquiries regarding equipment set-up
  • Interacts with health care professionals, as required
  • Directs enquiries to appropriate departments, programs or other agencies
  • Responds to enquiries regarding equipment returns, repairs and loan extensions and completes related documentation
  • Receives and documents equipment returns
  • Observes routine precautions in the handling of used equipment including use of required personal protective equipment and hand hygiene
  • Assists in responding to equipment recalls by providing information to affected clients.
  • Creates and maintains paper and/or computer records regarding clients, loans and returns.
  • Places outbound calls regarding overdue equipment
  • Completes required tasks to open and close facility at start or end of shift
  • Keeps office area tidy and alerts supervisor when maintenance or supplies are required
  • Liaises with Equipment Supply staff regarding equipment inventory needs
  • Requests and accepts financial and equipment donations in support of Canadian Red Cross programs and services and/or other Red Cross appeals
  • Processes donations received by mail or in-person, and issues non-tax receipts
  • Excellent interpersonal skills, including handling interactions with the generalpublic, clients and colleagues
  • Strong verbal and writtencommunications skills in English, including telephone etiquette
  • Ability to work independently with minimal supervision
  • Ability to work as part of an effective team
  • Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
  • Training in office administration and/or one year of work related experience, or an equivalent combination of education and experience
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Ability to lift and carry 50lbs
  • Current generic WHMIS certification, or willingness to take training
                                                This position requires both a successful Canadian criminal record check and
Vulnerable Sector criminal record check.
  • Fluency in a language other than English
  • General knowledge and understanding of health equipment
  • Strong computer skills; knowledge of Microsoft Outlook, and Excel
  • Standard First Aid certification
                Working Conditions
  • The majority of the work is performed in an office environment and/or warehouse spaceThe hours of work for this position may vary but are generally four hours per week, either mornings or afternoons from Monday to Friday. Weekday, evening, or Saturday shifts may be available in some locations.
The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their application and résumé, quoting Posting ID RED-HELP-31/09/2017, no later than October 31, 2017 to:
Canadian Red Cross
While we appreciate all responses, only candidates under consideration will be contacted.  Please note that relocation funding is not available for this position

Volunteer application form