Team Lead

Posted: October 31, 2017

Region: Fort St. John, B.C.

Application deadline: January 31, 2018

Do you enjoy working in databases and with reports? Are you a friendly, outgoing person who enjoys talking to new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?
 
The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Team Lead Volunteer for the Health Equipment Loan Program.
 
Reporting to the Help Partner Services Associate, this position provides general office duties to ensure the effective and efficient operations of the HELP Plus Program.
 
Key Responsibilities
  • Provides professional customer service and information to the public, both by telephone and in person
  • Performs outbound calls and tracking to follow up on overdue equipment or long term loans
  • Produces mail/form letters to request the return of overdue items or an update on the status of equipment on loan
  • Assists with faxing health care professionals regarding the status of their requests
  • Maintains paper and/or computer records regarding clients, loans, reminders and returns
  • Compiles statistical reports from the data base, as required
  • Maintains work area in a clean and orderly state
 
Qualifications
  • Excellent interpersonal skills, including handling interactions with the general  public, clients and colleagues
  • This position requires a satisfactory Canadian vulnerable sector criminal record check
  • Strong verbal and written  communications skills in English, including telephone etiquette
  • Ability to work independently with minimal supervision
  • Ability to work as part of an effective team
  • Dependable
  • Ability to effectively execute assigned tasks in a high pressure environment
  • Detail-oriented, with a focus on accuracy
  • Strong organizational skills
  • Strong computer skills, with working knowledge of Microsoft Outlook, Word, and inventory databases
  • Ability to operate a photocopier, scanner and fax machine
 
Working Conditions
  • This is an ongoing position and a minimum six month commitment is desired
  • Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service.
  • 4 hour shift any day Monday - Friday between 8:00 am – 4:00 pm this position is an ‘On Call’ role with flexibility for days and hours of availability
                 
     
 
Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteer across the world.
 
The Canadian Red Cross Society is an equal opportunity employer.


 
Interested parties may submit their application & resume, quoting Posting ID CH-HELPSTL-FST-670, no later than January 31, 2018.
 
The Canadian Red Cross Society
Email: BCYvolunteering@redcross.ca
 
While we appreciate all responses, only candidates under consideration will be contacted.
Please note that relocation funding is not available for this position.


Volunteer application form