Client Services

Posted: November 30, 2017

Region: Vancouver, BC

Application deadline: February 28, 2018

Do you enjoy working in a fast-paced environment? Are you a friendly, outgoing person who enjoys meeting new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?
The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program.
Reporting to the Team Lead this position provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes.
Key Responsibilities
  • Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
  • Administrative support including record keeping, telephone follow-up, general office duties
  • Accepting and receipting of financial donations
  • Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
  • This position requires a satisfactory Canadian vulnerable sector criminal record check
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Ability to work independently and as part of an effective team
  • Dependable and able to effectively execute assigned tasks in a high pressure environment
  • Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Ability to lift and carry 50lbs
  • Must has Standard First Aid with CPR C or equivalent or be willing to take the training
Working Conditions
  • This is an ongoing position and a minimum 6 month commitment is desired
  • Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service
  • We are seeking volunteers who can commit to a minimum of six month’s service. Ideally volunteers will be available on an on-going basis. We are currently seeking volunteers available to fill one or more of the following shifts (in the subject line of your email please quote the Posting ID(s) which best reflect your availability)
Day Time Posting ID
Monday 9:30 am – 1:00 pm CH-HELPSTL-VAN-817
Tuesday 9:30 am – 1:00 pm CH-HELPSTL-VAN-818
Tuesday 12:30 pm – 4:00 pm CH-HELPSTL-VAN-961
Wednesday 9:30 am – 1:00 pm CH-HELPSTL-VAN-612
Wednesday 12:30 pm – 4:00 pm CH-HELPSTL-VAN-483
Thursday 9:30 am – 1:00 pm CH-HELPSTL-VAN-938
Thursday 12:30 pm – 4:00 pm CH-HELPSTL-VAN-819
Friday 12:30 pm – 4:00 pm CH-HELPSTL-VAN-953
Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteer across the world.
The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their resumes, quoting the appropriate Posting ID (s) no later than date February 28, 2018.
The Canadian Red Cross Society
Fax: 1-855-920-7112
While we appreciate all responses, only candidates under consideration will be contacted.
Please note that relocation funding is not available for this position.

Volunteer application