Client Services

Posted: November 10, 2017

Region: Burnaby, B.C.

Application deadline: January 31, 2018

Do you enjoy working in a fast-paced environment? Are you a friendly, outgoing person who enjoys meeting new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?
 
The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program.
 
Reporting to the Team Lead this position provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short-term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes. 
 
Key Responsibilities
  • Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
  • Administrative support including record keeping, telephone follow-up, general office duties
  • Accepting and receipting of financial donations
 
Qualifications
  • Excellent interpersonal skills, including handling interactions with the public, clients and colleagues
  • This position requires a satisfactory Canadian criminal record reference check and a satisfactory vulnerable sector check
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Ability to work independently and as part of an effective team
  • Dependable and able to effectively execute assigned tasks in a high-pressure environment
  • Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Current generic WHMIS certification, or willingness to take training
  • Ability to lift and carry 50lbs
 
Working Conditions
  • This is an ongoing position and a minimum six-month commitment is desired. 
  • Successful volunteers will receive training and support to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service. 
  • Must be available Mondays from 9:30 to 12:30.
Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteer across the world.
 
The Canadian Red Cross Society is an equal opportunity employer.
Interested parties may submit their application & resumes, quoting Posting ID CH-HELPSTL-BUR-1003, no later than January 31, 2018.  
 
The Canadian Red Cross Society
Email: BCYvolunteering@redcross.ca
Fax: 1-855-920-7112
 
While we appreciate all responses, only candidates under consideration will be contacted.
Please note that relocation funding is not available for this position.


Volunteer Application form