Client Services

Posted: October 27, 2017

Region: Maple Ridge, B.C.

Application deadline: January 31, 2018

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program. Reporting to the Coordinator this position provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment.

The Canadian Red Cross Health Equipment Loan Program - Short Term Loan Service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes
Key Responsibilities
  • Provides professional customer service and information to the public, both by telephone and in person
  • Selects appropriate equipment to match health professional referral and completes minor adjustments to ensure appropriate fit for clients
  • Ensures all clients receive written instructions for each piece of equipment and responds to client enquiries regarding equipment set-up
  • Interacts with health care professionals, as required
  • Directs enquiries to appropriate departments, programs or other agencies
  • Responds to enquiries regarding equipment returns, repairs and loan extensions and completes related documentation
  • Receives and documents equipment returns
  • Observes routine precautions in the handling of used equipment including use of required personal protective equipment and hand hygiene
  • Assists in responding to equipment recalls by providing information to affected clients.
  • Creates and maintains paper and/or computer records regarding clients, loans and returns.
  • Places outbound calls regarding overdue equipment
  • Completes required tasks to open and close facility at start or end of shift
  • Keeps office area tidy and alerts supervisor when maintenance or supplies are required
  • Liaises with Equipment Supply staff regarding equipment inventory needs
  • Requests and accepts financial and equipment donations in support of Canadian Red Cross programs and services and/or other Red Cross appeals
  • Processes donations received by mail or in-person, and issues non-tax receipts
  • Training in office administration and/or one year of work related experience, or an equivalent combination of education and experience.  This position requires a satisfactory Canadian criminal record reference check and a satisfactory vulnerable sector check.
  • Excellent interpersonal skills, including handling interactions with the general  public, clients and colleagues
  • Strong verbal and written  communications skills in English, including telephone etiquette
  • Ability to work independently with minimal supervision
  • Ability to work as part of an effective team
  • Dependable
  • Ability to effectively execute assigned tasks in a high pressure environment
  • Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Ability to lift and carry 50lbs
  • Current generic WHMIS certification, or willingness to take training
 This position requires a successful Canadian criminal record check and successful vulnerable sector check. The Canadian Red Cross Society is an equal opportunity employer.
Working Conditions
  • We are seeking volunteers who can commit to a minimum of six months service.  
  • Ideally volunteers will be available on an on-going basis. 
  • We are currently seeking volunteers available to fill the following shift (in the subject line of your email please quote the Posting ID)
    • Friday 12:30- 4:30 pm
    • Posting ID CH-HELPSTL-MAP-508
Interested parties may submit their applications and resumes quoting, HELP– Client Services (Maple Ridge), along with the Posting ID , in your subject line no later than January 31, 2018.

The Canadian Red Cross Society
While we appreciate all responses, only candidates under consideration will be contacted.

Volunteer application form