Administrative Assistant

Posted: September 18, 2017

Region: Smithers, B.C.

Application deadline: December 31, 2017

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Administrative Assistant Volunteer for the Health Equipment Loan Program. Reporting to the Coordinator/Team Lead this position provides general office duties to ensure the effective and efficient operations of the HELP Program.

The Canadian Red Cross Health Equipment Loan Program - Short Term Loan Service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes.
Key Responsibilities
  • Provides professional customer service and information to the public, both by telephone and in person
  • Performs outbound calls and tracking to follow up on overdue equipment or long term loans
  • Produces mail/form letters to request the return of overdue items or an update on the status of equipment on loan
  • Assists with faxing health care professionals regarding the status of their requests
  • Maintains paper and/or computer records regarding clients, loans, reminders and returns
  • Compiles statistical reports from the data base, as required
  • Maintains work area in a clean and orderly state
  • Training in customer service or office administration and a minimum of one year work related experience, or an equivalent combination of education and experience.  This position requires a satisfactory Canadian criminal record reference check and a satisfactory vulnerable sector check.
  • Excellent interpersonal skills, including handling interactions with the general  public, clients and colleagues
  • Strong verbal and written  communications skills in English, including telephone etiquette
  • Ability to work independently with minimal supervision
  • Ability to work as part of an effective team
  • Dependable
  • Ability to effectively execute assigned tasks in a high pressure environment
  • Detail-oriented, with a focus on accuracy
  • Strong organizational skills
  • Strong computer skills, with working knowledge of Microsoft Outlook, Word, and inventory databases
  • Ability to operate a photocopier, scanner and fax machine
  • This position requires a successful Canadian criminal record check and successful vulnerable sector check
Working Conditions
  • We are seeking volunteers who can commit to a minimum of six months service.  
  • Ideally volunteers will be available on an on-going basis.
  • This role is ‘On Call’ with flexible days and hours for availability – Posting ID CH-HELPSTL-SMI-542
The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their applications and resumes quoting, HELP – Smithers – Administrative Assistant, along with Appropriate Posting ID CH-HELPSTL-SMI-542, in your subject line no later than December 31, 2017.
The Canadian Red Cross Society
Fax: 1-855-920-7112
While we appreciate all responses, only candidates under consideration will be contacted. Please note that relocation funding is not available for this position.

 volunteer application