Canadian Red Cross OnLine Solutions to Common Problems

The minimum system requirements for Red Cross OnLine to work on your computer are listed on the Technological Requirements or the Getting Ready section of this website and follow the steps of the Canadian Red Cross OnLine website. This page will also prompt you to verify your computer for required plug-ins. At the very least, you will need access to audio and high speed Internet. You should also be at ease with the use of a computer, e-mail and the Internet.

To register, create your user account. You will need to have an e-mail address to create the account. Once have created your account, you will see the main page for all the course listings Canadian Red Cross OnLine (also see sample image below). This page lists all courses available. If you are looking for a particular topic, enter the topic in the search area at the bottom of the screen. Choose the course(s) you are interested in and following the instructions to either take the course or to register for the course. See the instructions below to navigate through the course.

It varies depending on the type of course you are registered for and individual learning styles. Workshops typically take between 4 and 6 hours to complete, depending on your personal learning needs. Longer courses are guided by an OnLine Trainer, and can take as long as 50 hours of work to complete. For more information on the specifics for each course, please go to Canadian Red Cross OnLine

This depends on the type of course for which you are registered. Fees for many of the shorter OnLine courses include online access for a period of 30 days your once registration is confirmed . Other courses which are facilitated can run from 1 ½ up to over a period of 3 to 4 months.

Please go to Canadian Red Cross OnLine for more information on specific Canadian Red Cross OnLine courses.

New Course Content Window.  See large-size image

 

New navigation window.  See large-size image

 

Sometimes, you might need to click on the navigation heading to get the next page to show up.

Click on the links below to view samples of online activities contained in few online courses. Our other courses and programs contain similar activities. To view instructions on how to complete each activity, click on the ‘Help’ button in the lower left corner of the course screen.

RedCrossOnLine: Sample Drag and Drop Activity
RedCrossOnLine: Sample Reading Activity
RedCrossOnLine: Sample Slide Show Activity
RedCrossOnLine: Sample Definition Activity

Click on the Refresh button of your browser, or click on the Home link on the left side navigation menu of Red Cross OnLine. Make sure that you have an internet connection.

There is a place on the main page of OnLine Learning where you can get help with finding your password. Click here (Forgotten password) to get help. Note that login names and passwords are case sensitive. If you have click on the link above and you still cannot log in, please contact Technical Support (online.learning@redcross.ca).

Go to the home page of the site and search for the name of the course. Choose it from the list of courses. Enter the enrolment key to enter the courses. You have now self-registered for the course and will now see it under my courses. If you have verified all your technical (computer) requirements, your session has already started and still won’t open, please contact Technical Support at online.learning@redcross.ca.

Ensure you maximize your screen, so that the window is full open. Click on the maximize button to enlarge the screen.

Modify the Resolution

The Canadian Red Cross Online Learning application requires a minimum resolution of 1280 X 1024 to be viewed properly. This document will explain how to modify the resolution on a Neoware terminal, a Windows 98 and a Windows XP computer.

  1. The first step is to determine which device you have. See below.

  2. The second step is to modify your resolution. Proceed to the appropriate section based on which device you have.

Determine Your Device



If you have this device then you have a Neoware Terminal device. You will have to modify the resolution and enable the sound.

   

If you have this device then you have an HP Thin Client device.

If you boot your computer and this is the first screen you see then you have a Windows 98 computer.

If you boot your computer and this is the first screen you see then you have a Windows XP computer.
 

Neoware Terminal – Modify the Resolution

The following instructions show you how to modify the resolution on a Neoware terminal.

IMPORTANT NOTE Only pick a resolution that ends with @ 60Hz. Choosing any other @ Hz will disable the Neoware terminal and you will have to contact support@redcross.ca for assistance.

1. Click on Settings. Click on Appliance properties. Click on Desktop.

 

  1. Click on Display. Click on the chosen 1280 X 1024 @ 60Hz. Click on OK.

    IMPORTANT NOTE Only pick a resolution that ends with @ 60Hz. Choosing any other @ Hz will disable the Neoware terminal and you will have to contact support@redcross.ca for assistance.



     
  1. Click on OK. The terminal will take a few minutes to reboot. If you only see a black screen after rebooting you will have to contact support@redcross.ca for assistance.

 

Neoware Terminal – Enable Sound

The following instructions show you how to enable sound on a Neoware terminal.

  1. Highlight the CRCS Desktop. Click on Edit

 

  1. Click on Options. Click on Enable to add the check mark. Click on the Quality drop down button to choose the quality. Click on OK. Then you will return to ezConnect.

HP Thin Client – Modify the Resolution

The following instructions show you how to modify the resolution on an HP Thin Client.

  1. Click on Start. Click on Settings. Click on Control Panel. The Control Panel will open. Click on the Display icon.
  2. Click on Settings. Find the Screen resolution. Increase the resolutions by moving the slider towards More. Decrease the resolution by moving the slider towards Less. Set the resolution to 1280 X 1024. When you are finished modifying the resolution click on OK.
  3. The terminal must be restarted for the changes to take effect. Click Yes.

Windows 98 – Modify the Resolution

The following instructions show you how to modify the resolution in Windows 98.

1. Click on Start. Click on Settings. Click on Control Panel. The Control Panel will open. Click on the Display icon.

2. Click on Settings. Find the Screen area. Increase the resolutions by moving the slider towards More. Decrease the resolution by moving the slider towards Less. Set the resolution to 1280 X 1024. When you are finished modifying the resolution click on Apply.

If you move the slider all the way to More and you can’t reach 1280 X 1024 then your computer is not capable of that resolution and the application will not display properly. You will need to find another computer capable of that resolution.

3. Click on OK.

4. Click Yes to keep the setting. Click No to return to the previous setting.

5. Click OK to finish

 

Windows XP – Modify the Resolution

The following instructions show you how to modify the resolution in Windows XP.

  1. Click on Start. Click on Settings. Click on Control Panel. The Control Panel will open. Click on the Display icon.

2. Click on Settings. Find the Screen resolution. Increase the resolutions by moving the slider towards More. Decrease the resolution by moving the slider towards Less. Set the resolution to 1280 X 1024. When you are finished modifying the resolution click on Apply. Click on OK.

If you move the slider all the way to More and you can’t reach 1280 X 1024 then your computer is not capable of that resolution and the application will not display properly. You will need to find another computer capable of that resolution.

 

This problem can be caused by a number of issues, so try the following solutions:

  1. Sometimes Flash settings that have been selected in other applications, or accidentally selected in Red Cross OnLine, can get ‘saved’ for a certain page. Try right-clicking over the course content window and see if “Zoom In” is available in the pop-up window. If it is, click on it... This should increase the size of the image in the course content window. You can also click on “Zoom Out” to decrease the image size. 

  2. To navigate through the training program, your Internet browser needs the Adobe Flash Player plug-in. You can test to see if your computer has this program in technical requirements section of this website. If you don’t already have it, it can be downloaded from: http://www.adobe.com/. Red Cross OnLine works best with Internet Explorer version 7 or Firefox version 3.0 or better 1024 x 768, 16-bit (thousands of colors) color display or better. Using other browsers may cause some pages to not display properly. If you have an old version or are using a different browser, you may need to download a newer version.

The instructional material in Red Cross OnLine is in PDF format. You will need the Adobe Reader software to view the reading packages or downloadable documents. If you don’t already have Adobe Reader installed, you can download it for free at http://www.adobe.com/. Make sure you are using a current version of your browser (e.g. Internet Explorer: version v.6.0 or higher).

This is usually caused by some kind of pop-up blocker. Try holding down the CTRL key while clicking the green ‘Download’ button. If this does not work, check your computer for any pop-up blocker software and disable it. (Pop-up blockers may be imbedded into toolbars, Internet security programs, on your Internet service provider’s applications, etc...). If this doesn’t work, you should also check internal security settings (i.e. “firewall”) which may not be allowing to download any files from the Internet. Because of all these possibilities and individual computer configurations, troubleshooting pop-up blockers and security settings is beyond the scope of what Red Cross OnLine’s Technical Support can offer.

Make sure you have added Red Cross OnLine as a Trusted Site, as outlined in the technical requirements section of this website. For all other courses, videos are streamed directly through Red Cross OnLine. A high-speed Internet connection is required to view the videos. If your videos still aren’t working, try deleting your cookies and temporary internet files.

Enter the course’s main page and on the bottom left hand side of the screen you will see a settings area with Course Administration. Choose the grades and you can either view the grades in one course or you can view your grades in all the courses.

Sometimes you will be asked to send your grades to someone, such as an employer, or to a Red Cross staff person. Follow the same steps above to check your grades and then at the top of the page in Internet Explorer choose File, Send, Page By E-Mail. This will have your grades page placed into an e-mail which you can send to anyone who has requested them. See the picture below. If you are using Safari choose file “Main Contents of This Page” In Firefox choose file, Save Page as, save the picture and then open your e-mail and send the file as an attachment.

Please contact Red Cross OnLine Technical Support at online.learning@redcross.ca. For any questions about the content of the course, you can contact the instructor, if you are taking a longer online course that was assigned to your session. You can find their contact information within Red Cross OnLine.