New Brunswick Floods

Flooding along the St. John River and other waterways has caused damage and forced people from their homes. This has resulted from record snowfall in New Brunswick this past winter and quickly warming temperatures that accelerated melting snow, combined with significant rainfall.

The Canadian Red Cross has worked with civil and provincial authorities to respond to the needs of those impacted by flooding, such as registering evacuees, arranging emergency lodging and food where required, and in some cases providing financial assistance.

If you have been impacted by flooding in New Brunswick
Households that were impacted by flooding can register by calling 1-800-863-6582.

Eligible households will receive $300 by electronic funds transfer – the quickest, most secure way to receive funds. After registering with the Red Cross, information and eligibility criteria are validated, and then funds will be distributed. This financial assistance is to help meet immediate, urgent needs, such as food, lodging, medical supplies, clothing, and other essential needs.
Can I still register? 
Yes, eligible households can register by calling 1-800-863-6582.
Who gets the $300? 
The $300 electronic funds transfer is a single amount for the entire eligible household whose primary residence was in a flood-impacted area as confirmed by government, and as a direct result of the flooding were: 
  • evacuated from their primary home for more than two days; or 
  • were without power for more than three days; or 
  • had water damage and/or sewer backup; and 
  • who self-identify to the Red Cross that they face financially difficulty to replace contaminated or spoiled food, or to purchase additional cleaning supplies.  
Why electronic funds transfers? 
Electronic funds transfers are a user-friendly, easily accessible method to send and receive money. By providing assistance this way, those who are impacted by flooding are able to use the money where they need it most.
What if I don’t have online banking?  
Alternate arrangements will be made with eligible households that do not use online banking, or who do not have an e-mail address or a bank account.  Households that have not already registered can still do so by calling toll-free 1-800-863-6582. 

All flood-impacted households should register. To register please call or visit one of our Red Cross offices (listed below) or call the contact center at 1-800-863-6582. The contact centre is open daily from 7 a.m. to 10 p.m.

What other help is available?

Clean-up kits distribution
We also have clean-up kits available for pick up at our Red Cross offices.
  • Fredericton: Canadian Red Cross (318 Maple St.) Hours
    • Monday, Wednesday, Friday: 8:30 a.m. to 4:30 p.m.
    • Tuesday, Thursday: 8:30 a.m. to 7 p.m.
    • Saturday: 10 a.m. to 2 p.m.
    • Sunday: CLOSED
  • Saint John: Canadian Red Cross (120 McDonald St.) Hours
    • Monday to Friday: 8:30 a.m. to 4:30 p.m.
    • Saturday, Sunday: CLOSED
In addition to the two Red Cross offices, three Service New Brunswick offices also have clean up kits available:

Burton (Regional Office)
23 Route 102
Burton, New Brunswick
(506) 357-4083

Hampton Local Services (Regional Office)
2-410 William Bell Drive
Hampton, New Brunswick
(506) 832-6000

Fredericton, Sheriff Services (Regional Office)
427 Queen Street
Fredericton, New Brunswick

You can learn more about the steps to cleaning up after a flood in the Guide to Flood Recovery.

Additional support 
Depending on the final amount of donations to the Red Cross and number of households that register for help, additional support may be provided later to meet specific needs of households facing the greatest hardship, as determined through one-on-one assessments. 

How can Canadians help?
The best way to help is by making a donation to the New Brunswick Floods Appeal. Donations can be made: Donations to the New Brunswick Floods Appeal will support households impacted by the flooding. Support is based on identified needs and in consultation with provincial and municipal governments to ensure funds are used to compliment and not duplicate the government’s disaster response.