FAQs

What assistance is available from the Red Cross and the province of BC? 

  • Emergency Management B.C. and the Canadian Red Cross are working together to administer the Household Emergency Assistance Program, with funding from the provincial government. This program provides financial assistance to uninsured households that are primary residences and have been deemed extensively damaged or uninhabitable by the local government. It is the first program of its kind offered in B.C.
  • Complementary direct financial assistance from the Canadian Red Cross is available to flood impacted households on a case-by-case basis, according to needs.

Who is eligible for the Household Emergency Assistance Program? 

  • You may be eligible if your primary residence was in the flood-impacted area, you do not have insurance, and your home is still uninhabitable or has extensive damage.
  • The Household Emergency Assistance Program is currently available only to flood-impacted communities in the Kootenay Boundary Regional District, including Grand Forks.
  • If you have not heard from the Red Cross and you believe you may be eligible for the Household Emergency Assistance Program, please contact the Red Cross at 1-800-863-6582 or come in person to the Grand Forks Support Centre.

How can people access the Household Emergency Assistance Program?

  • Red Cross may be phoning or emailing potentially eligible registered households to ask additional questions to determine eligibility for the second round of program funding.
  • If you received the first round of Household Emergency Assistance Program assistance in July, the Red Cross will be connecting with you again to ask additional questions to determine if you are eligible for the second round of support in August.
  • If you have not heard from the Red Cross and you believe you may be eligible for the Household Emergency Assistance Program, please contact the Red Cross at 1-800-863-6582 or come in person to the Grand Forks Support Centre

When can I access the Household Emergency Assistance Program?

  • The Household Emergency Assistance Program began providing support when Emergency Social Services concluded. It provided initial assistance for 30 days. A second round of assistance is available beginning August 1, and a third round of assistance is planned for September, providing ongoing support for up to 90 days, depending on continued eligibility. The program is available to households that are primary residences that the local government deems still uninhabitable.
  • Red Cross may be phoning or emailing potentially eligible registered households to ask additional questions to determine eligibility for the second round of program funding.

What other assistance is available to flood-impacted households?

  • Your insurance provider may have support available.
  • You can find out more about Disaster Financial Assistance from the B.C. Government at www.gov.bc.ca/disasterfinancialassistance.
  • You can also contact the Kootenay Boundary Regional District Recovery Centre at 1-888-747-9119 for assistance.

Where is the Grand Forks Support Centre? 

Red Cross Support Centre
Royal Canadian Legion Hall
7353 6 St
Grand Forks
Open: Monday – Friday, 10 a.m. to 5 p.m. (closed from 12 p.m. – 1 p.m.)
Closed: weekends and statutory holidays

Can I phone the Red Cross regarding B.C. floods support?

Yes. You can call the Red Cross regarding B.C. floods at 1-800-863-6582 Monday-Friday, 9 a.m. to 5 p.m.

What should I do once I return home from an evacuation?

What can be done with debris left behind by flooding?

Please contact the City of Grand Forks for information on debris removal or disposal at 1-800-355-7352.

Personal information

We work to ensure the safety of your personal information at all times when providing emergency aid. Please be aware that we will never ask for your bank information, credit card number or social insurance number, neither online nor by phone, during the provision of emergency aid. Our call centre phone number will not appear on your caller ID as an international/US phone number. If you are ever unsure if it is the Red Cross calling you, please hang up and call our main number at: 1-800-863-6582.