FAQs

What assistance is available from the Red Cross and the province of BC? 

  • Direct financial assistance from the Canadian Red Cross is available to flood impacted households on a case-by-case basis, according to needs.
  • In the coming weeks, the Household Emergency Assistance Program  may provide complementary financial assistance for up to 90 days after Emergency Social Services conclude for primary residences and have been deemed uninhabitable by the local government.
  • Clean-up kits are also available at the Resilience Centre in Grand Forks to assist with cleaning and re-entry into homes. 
  • Emergency Social Services can help meet basic needs. This could include water, food, clothing, personal needs, blankets, family reunification, or shelter. 

Who is eligible for assistance? 

Direct financial assistance from the Red Cross may be available to households whose principal residence is in an affected area that was under an evacuation order during this year’s spring flooding. Households on evacuation alert where individuals self-evacuated due to health concerns may also be eligible.
 
In addition, the new Household Emergency Assistance Program, jointly developed by Emergency Management B.C. and the Canadian Red Cross provides complementary financial assistance to households that are primary residences and have been deemed uninhabitable by the local government. It is the first program of its kind offered in BC. The Household Emergency Assistance Program is currently available to the flood-impacted communities of Grand Forks and within the Kootenay Boundary Regional District. 

Red Cross will be connecting with potentially eligible registered households via email and phone beginning on July 4, to ask additional questions to determine eligibility for the program.  If you have not heard from the Red Cross and you believe you may be eligible for the Household Emergency Assistance Program, please contact our Red Cross Call Centre at 1-800-863-6582 or come in person to the Grand Forks Resilience Centre. 
 

How do I register and access assistance?

To register, or to see if you are eligible for assistance you must call the Red Cross Call Centre at 1-800-863-6582, or go to the Resilience Centre in Grand Forks. You registration information must be authenticated before financial assistance will be issued.

  • Households will need to make an appointment with a Red Cross case worker for a confidential personal assessment to determine available assistance based on needs like food, transportation, health, or personal services. 

Where is the Grand Forks Resilience Centre? 

Beginning Monday, July 9 serving the Regional District of Kootenay Boundary

Red Cross Support Centre
Royal Canadian Legion Hall
7353 6 St
Grand Forks
Open Monday – Friday: 10 a.m. to 5:00 p.m., closed from 12 p.m, – 1 p.m.

When is the Red Cross Call Centre open?

You can contact the Red Cross regarding BC floods by calling 1-800-863-6582 Monday to Friday from 9 a.m. to 5 p.m.

When can I access the Household Emergency Assistance program?

  • The Household Emergency Assistance Program  will begin when Emergency Social Services conclude and will provide assistance for up to 90 days to households that are primary residences and have been deemed uninhabitable by the local government.
  • The new Household Emergency Assistance Program is the first program of its kind offered in BC. It was jointly developed by Emergency Management B.C. (EMBC) and the Canadian Red Cross.  Red Cross will be connecting with potentially eligible registered households via email and phone beginning on July 4, to ask additional questions to determine eligibility for the program.  If you have not heard from the Red Cross and you believe you may be eligible for the Household Emergency Assistance Program, please contact our Red Cross Call Centre at 1-800-863-6582 or come in person to the Grand Forks Resilience Centre. We ask for your patience as we prepare to deliver this assistance and work through a large number of files. 

What other assistance is available to flood-impacted households?

Your insurance provider may have additional support, and you can find out more about Disaster Financial Assistance from the B.C. Government at www.gov.bc.ca/disasterfinancialassistance.

Why register?

You must register with Red Cross to be eligible for financial assistance, including the Household Emergency Assistance Program. Registering with the Red Cross will also help make sure people are safe and accounted for, will allow families that may become separated to reunite and will enable the Red Cross to reach evacuees with important information and assistance. Registration also helps response agencies know how many people have evacuated their homes in impacted areas, which helps to ensure there are enough volunteers and supplies where they are needed most.  

What should I do once I return home from an evacuation?

View the government of B.C. website for resources on when you return home: https://www.emergencyinfobc.gov.bc.ca/home/flood-recovery-and-returning-home/
 
Red Cross guide to flood recovery: http://www.redcross.ca/crc/documents/3-1-2-4-flood-recovery-guide.pdf.
 

  • Clean up kits are available to residents in the Regional District of Kootenay Boundary returning to flood impacted properties at the Grand Forks Resilience Centre during opening hours.
  • If you need further assistance please book an appointment with a Canadian Red Cross case worker for a confidential assessment by calling 1-800-863-6582.
  • If you are a flood-impacted resident anywhere in B.C. you can contact your local authority for more information on service

What can be done with debris left behind by flooding?

Please contact your local authority for information on debris removal or disposal.

Personal information

We work to ensure the safety of your personal information at all times when providing emergency aid. Please be aware that we will never ask for your bank information, credit card number or social insurance number, neither online nor by phone, during the provision of emergency aid. Our call centre phone number will not appear on your caller ID as an international/US phone number. If you are ever unsure if it is the Red Cross calling you, please hang up and call our main number at: 1-800-863-6582.