Red Cross B.C. Fires Support Centres

Please contact our call centre at 1-800-863-6582 to make an appointment to meet with a Red Cross case worker at one of the Support Centres. Call centre agents can take your calls from Mondays to Fridays between 8 a.m. - 5 p.m. PT. The call centre is closed on weekends and statutory holidays.

ID verification and payment card pick up is available at Support Centres. 

All Support Centres are closed on weekends and statutory holidays.
HOLIDAY HOURS: All Support Centres will be closed at noon on Dec. 22, 2017 and re-open on Jan. 2, 2018.

Williams Lake
Red Cross Support Centre at Boitanio Mall, 850 Oliver St.
Open Monday to Friday: 9 a.m. to 4 p.m. (closed Friday, Dec.15)

100 Mile House
Red Cross Support Centre at 475 Birch Ave., 2nd floor
Open Monday to Thursday: 9 a.m. to 4 p.m. (closed Wednesday, Dec. 20 and Thursday, Dec. 21)

Kamloops
Red Cross Support Centre at 300-150 Victoria St.
Open Monday to Friday: 10 a.m. to 3 p.m. (closed Wednesday, Dec. 13)

Kelowna
Red Cross Support Centre at 124 Adams Rd.
Open Fridays only: 10 a.m. to 3 p.m.
The Kelowna office will be closed as of December 22, 2017.

If you need immediate help, please visit your nearest Support Centre or contact our call centre at 1-800-863-6582.  

For more information, please download our Guide to Fire Recovery.