Support for Impacted Residents


Support for Impacted Residents

The Canadian Red Cross is committed to working with those impacted by the 2016 Alberta fires for the months and years that are needed to rebuild. Moving forward, the Red Cross continues to meet with families and individuals whose homes were severely damaged or destroyed to see how they may need assistance along their road to recovery. Through confidential one-on-one assessments, the Red Cross supports impacted families and individuals with unmet needs through financial assistance and information and referrals to existing partners.

Red Cross can provide assistance to owners of destroyed or severely damaged homes for costs associated with items such as:

  • Rebuild and repair
  • Down payments
  • Household utility connections
  • Rental and mortgage support
  • Professional reports and surveys
  • Mental health and wellbeing supports
  • Financial and legal advice 

Have you been impacted by the fires and need further assistance?
Residents with unmet needs whose homes were severely damaged or destroyed due the Alberta fires are encouraged to book an appointment for a confidential personal assessment.

Please call 1-888-553-5505 to book your appointment. 

All appointments will take place at the Red Cross office at 10019B Franklin Avenue, Fort McMurray and last approximately 45 minutes.

Walk-in appointments are available at the Red Cross office located at 10019B Franklin Avenue, Fort McMurray. Please note, walk-ins will be seen based on most urgent need. Appointments are not guaranteed at the time of your visit.

Red Cross assistance will not duplicate existing support either at the provincial or municipal levels, or through insurance.

The hours of operation for the Red Cross office on Franklin Avenue are:

10019B Franklin Avenue:
Monday – Friday: 9 a.m. - 4 p.m.
Saturday and Sunday: closed

Please note: Our office is closed from noon – 1 p.m. for lunch.