Residents who haven’t returned home

The Red Cross is supporting residents experiencing unmet needs whose homes were severely damaged or destroyed due to the Alberta fires. If you haven’t yet returned home, you are encouraged to book an appointment for a confidential personal assessment by calling 1-888-553-5505.
Red Cross assistance will not duplicate existing support either at the provincial or municipal levels, or through insurance.
Once you have returned to Fort McMurray, please call 1-888-553-5505 to book your appointment. Appointments will take place at the Red Cross office at 10019B Franklin Avenue, Fort McMurray and last approximately 45 minutes. Please note: Walk-in appointments will occur at the Hardin Street Building, 9816 Hardin Street, Fort McMurray, until further notice. Walk-ins will be seen based on most urgent need and appointments are not guaranteed at the time of your visit.
The hours of operation for the Red Cross offices in Fort McMurray are as follows:
10019B Franklin Avenue:
Monday – Friday: 9:00 a.m. - 4 p.m.
Saturday and Sunday: closed

9816 Hardin Street: 
Monday – Friday: 8:30 a.m. - 4 p.m.
Saturday and Sunday: closed
Please note: Our offices are closed from noon – 1 p.m. for lunch.

Walk-in appointments for urgent, unmet needs will be assessed at 7:45 a.m. at the Hardin Street location.