Many of us consider our phones our connection to the rest of the world and with phones featuring smart functions and apps, they often feel like our lives are contained in this device. But what do you do if phone lines go down?
Be prepared for power outages, including when phones are downWith recent widespread mobile and landline phone service outages affecting Atlantic Canada, thousands of Canadians felt what it was like to be ‘out of touch’.  The outage had a ‘ripple affect across the region with multiple airports reporting flight delays, some debit and credit card users affected’ with bank closures, stated CTV News.

So here are some tips on what to do should you find yourself ‘out of touch’:
  • With any emergency, it’s important to be prepared. That’s why we offer these suggestions so you and your loved ones are ready should a disaster, such as power outages, affect your household:
  1. Know your risks: Find out the most common causes of power outages.
  2. Make a plan: Work with your family to make a plan so that when a power outage happens, you are ready.
  3. Get a kit: You can buy a preparedness kit from the Red Cross, or make your own.
  • Stay connected as much as you can: listen to your radio for information on the outage and advice from authorities; Amateur radio, also known as ham radio, uses FM frequencies to communicate with other devices without the use of landline, cell or internet services, and can be used as a back-up.
  • Check on vulnerable family members, friends and neighbours (the elderly, ill, disabled) who may require special assistance.
  • Having alternate sources of info other than in your phone can be useful, like keeping a real map in your car instead of relying on your phone's GPS for directions if you are travelling.
  • Keeping cash on hand.
  • Know where nearest hospital/fire stations are in case you can't reach 9-1-1 but are having an emergency.
  • "Emergency call" function on cells could work for some people as it could ping nearest available tower on a network that wasn't down.
  • Most importantly, don’t panic. If you don't need emergency services, don't contact them just to check if it works.
When power outages affect more than just your phone, read what to do before, during and after a power outage.
With or without internet connection, our Be Ready app is available for more resources at your fingertips in times of emergency.