Customer Service Volunteer

Health Equipment Loan Program & Service Delivery - Victoria, BC

This is a clerical customer service position providing support to all programs and clients by walk-in or telephone to the BC Coastal regional office.

Duties & Responsibilities:

· Provide the required customer service to walk-in clients including direct service to Health Equipment Loan clients – by processing client requests using a specialized Red Cross equipment database and providing them with health care equipment

· Manage all incoming telephone calls through the Red Cross switchboard, by screening calls and directing them appropriately

· Ensure building security by monitoring incoming and outgoing traffic

· Accept and process donations by mail, telephone and in person

· Perform a variety of clerical tasks such as typing, data entry and photocopying

· Assist in opening and/or distributing mail and courier packages to appropriate staff and departments

· Complete other applicable duties as assigned

· Understand and uphold the Red Cross Fundamental Principles and Mission Statement

· Work as part of a Red Cross team of staff and volunteers to deliver Red Cross programs and services

Qualifications:

· Enjoys working with people and has the desire to help others

· Is outgoing, friendly and patient

· Excellent telephone skills

· Thrives in an environment where multi-tasking and organizational skills are required

· Has some knowledge of basic administrative tasks

· Has experience working with computers, data entry experience would be beneficial, but not mandatory

· Experience working with or knowledge of health equipment would be an asset

· Must be physically able to handle and move objects weighing up to 20lbs (bending, lifting, and carrying)

Time Commitment:

One four hour shift per week Monday thru Friday from 9:30 am – 1:00 pm or 1:00 pm – 4:30 pm
Minimum 6 month commitment

Training and Development Opportunities Available:

Orientation to Red Cross (Introduction to the Movement)
Orientation and training to the Health Equipment Loan Program

For more information please contact:

June Hruby, Coordinator, Support Services
Canadian Red Cross Society
BC Coastal Region
909 Fairfield Road
Victoria, BC V8V 3A3

Telephone: 250-995-3509 or
Email: victoria@redcross.ca

In keeping with the Fundamental Principles of the International Red Cross and Red Crescent Movement, the Canadian Red Cross is committed to Social Justice and Diversity. We welcome all who share our mission and want to help, and are determined that those who need our services will enjoy full access.