Support to Small Business (SSB) Advisor

Posted: November 20, 2017

Region: Victoria, Vancouver/Burnaby or Kamloops, British Columbia

Support to Small Business (SSB) Advisor

12 months, Full Time Term

Located in Victoria, Vancouver/Burnaby or Kamloops British Columbia 


The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking an Support to Small Business (SSB) Advisor   for the BC Wildfires Disaster Management Program.    Reporting to the Disaster Management, Senior Manager – Programs & Partnerships , the Support to Small Business (SSB) Advisor, as part of the Disaster Management Team, is responsible to lead the development and roll-out of the Disaster Management Support to Small Businesses (SSB) Program in the context of the 2016 Alberta Fires and 2017 BC Fires operations.  This includes providing support and strategic direction within DM Response and Recovery Operations and ensuring appropriate monitoring and reporting take place.  Such support will better enable the SSB program to make appropriate linkages in community to support economic recovery of small businesses after a disaster.

The incumbent will work closely with the National DM team and Recovery Operations in BC and Alberta to identify how to support the operationalization of SSB programming in the overall recovery plan. In support of specific operations, the SSB Advisor, in coordinaton with the Operation Leadership Team, will support the definition of the different phases of the Support to Small Business program and ensure that it is delivered in accordance with CRA guidance and legislation, the CRC Recovery Framework, best-practises, minimum standards, CRC policies, Fundamental Principles and the Mission. The Advisor will support National Office Programs teams in planning and performance monitoring in coordination with Response Operation leadership. 

This position demands a person having the ability to reason swiftly and make prompt decisions without much hesitation. They are an integral contributor  in creating a work environment that is respectful and highly productive.


Program Design


  • Support the design of activies with the different phases of SSB including the development of strategy, supportive tools.
  • Contribute to the finalization of the Recovery Framework and guidance documents in relation to SSB


Program implementation & partnership development


  • Implement components of the Support to Small Business program
  • Develop key partnerships with existing community structures and organizations to support program implementation
  • Work with local partners to identify strategic partnership and funding opportunities

 Monitoring & Reporting


  • Support monitoring of the program through field visits and file audits
  • Support collection of data and statistics for required reports
  • Analyze data to determine trends and gaps and inform leadership
  • Document best practices and lessons learned


 External relations & CRC representation


  • Participate in and represent the CRC as appropriate, as well as liaise with relevant government authorities, vendors, community partners and operating agencies as appropriate and in consultation with the operations and national programs;
  • Communicate regularly with the Director, Recovery Operations or designate on all operational matters.


Contributes to a healthy and safe working environment.

Performs other duties, as required.







  • Minimum requirements of the position include completion of a Bachelor’s degree in Business, Business Administration, Law or related field, with a minimum of 3 to 6 years of job-related work experience, or an equivalent combination of education and operational experience. This position requires a satisfactory Canadian criminal record reference check.




  • Understanding of Red Cross role in disaster response
  • Knowledge of community resiliency and economic recovery planning
  • Knowledge of other support programs offered by provincial and federal government, and insurance
  • General knowledge of small business landscape across Canada




  • Excellent program planning skills and project management expertise
  • Ability to adapt to changing circumstances in a fast-paced environment
  • Excellent written and oral communication skills in English
  • Excellent decision-making abilities in high pressure situations
  • Ability to solve complex problems
  • Strong attention to detail
  • Ability to influence others
  • Strong ability to collaborate
  • Strong presentation skills
  • Proven relationship-building skills
  • Effective stress management skills



  • T he majority of the work is performed in a safe and clean environment, with travel to disaster operations as required.
  • Travel within Canada may be required.
  • Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
  • Ability to be on-call when scheduled, as required.

Applications will be reviewed as they are submitted. While we appreciate all responses, only candidates under consideration will be contacted.  

Please note that a relocation package to Kamloops ONLY will be provided for this position.

The Canadian Red Cross Society is an equal opportunity employer.

To apply for this role, please click here.