Safety and Wellbeing Officer

Posted: November 01, 2017

Region: Fort McMurray

Status: 6 Month Term

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Safety and Wellbeing Officer. The Disaster Management Safety and Wellbeing (SWB) Officer, under the direction of the Senior SWB Advisor, will work in collaboration with CRC personnel, including case workers, to provide psychosocial support and protection to fire evacuees as part of a team within the mandate of the Canadian Red Cross.


  • Support, through co-case management and consultation with case management teams, the ongoing needs assessments and plans for beneficiaries with layered or complex vulnerabilities, considering special populations

  • Support Case Management within safe & secure spaces supporting different populations and refer individuals in need of support to appropriate service providers outlined within the referral network

  • Support to community outreach to facilitate emotional support and appropriate referrals

  • Support the application of minimum standards on child protection, gender and diversity within all programs and services to beneficiaries

  • Advocate for a client-centred approach both internally and externally in matters of mental health and psychosocial support, which recognizes issues of equity and cultural diversity;

  • Support the assessment and analyse gaps to inform the referral systems

  • Continuously assess, monitor and evaluate needs (individual and community) and activities, and communicate observations as required to SWB leadership

  • Gather trends from case management team, as appropriate

  • Refer complaints following CRC policies and procedures

  • Contribute to SWB monitoring and reporting responsibilities and implementation of key monitoring tools as part of the planning and program management process

  • Continuously assess, monitor and evaluate needs and activities, follow up when required

  • Contribute to processes documenting recommendations and lessons learned

  • Provide regular reporting as agreed

  • Attend meetings as required
  • Performs other duties, as required.


  • Completion of an undergraduate degree in social work, nursing, psychology with a minimum 2 to 4 years of job-related work experience, or an equivalent combination of education and experience.

  • Experience of taking care of others and working in teams

  • Case work and case management a strong asset

  • Experience in living or working in a cultural context other than their own a strong asset

Mandatory background checks

  • This position requires a satisfactory Canadian criminal record reference check.

  • This position requires a satisfactory vulnerable sector check


The following are considered strong assets for this position:

  • Background in psychosocial work, nursing, teaching, social work, youth engagement, public health is considered a strong asset

  • Training in Psychological First Aid, protection and violence prevention, and psychosocial support in emergencies

  • Knowledge and certification in crisis intervention, ASIST (Applied Suicide Intervention Skills Training), or similar preferred

  • Experience in working for the Red Cross/Red Crescent movement

  • Experience in working with large number of people and many demands


  • This position requires all candidates to be fluent in English.

  • Fluency/working knowledge in an additional language including Indigenous language is considered a strong asset.


  • Strong orientation to customer service and conflict resolution skills mandatory

  • Superior interpersonal relations, communication, problem-solving, and time management skills

  • Demonstrated ability to work collaboratively as a member of a multidisciplinary team

  • Work independently with confidence in problem solving, making decisions, and exercising judgement.

  • Strong organizational skills

  • Demonstrated experience in facilitation or leading group sessions

  • Strong presentation and communication skills

  • Ability to adapt to changing circumstances in a fast-paced environment

  • Discrete, professional and mature

  • Able to work with limited resources

  • Able to listen to trauma, loss and grief

  • Capable of handling stress and change

  • Demonstrated skills in diplomacy, cultural awareness and practical approach

  • Strong cultural safety skills

  • Ability to train, mentor and work with personnel


Duties are principally conducted at the Canadian Red Cross office in Fort McMurray. The majority of the work is performed in an environment which is mostly clean and comfortable.

This position requires a successful Canadian criminal record check.  The Canadian Red Cross Society is an equal opportunity employer.

Applications will be reviewed as they are submitted and this posting will remain open until filled. While we appreciate all responses, only candidates under consideration will be contacted.  Limited travel assistance may be provided for this role for non-local candidates

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